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About the Role
Build an accessibility testing function that makes a measurable difference for millions of customers. You’ll set strategy, scale standards and reporting, and partner across teams to embed accessibility into delivery.
Responsibilities
- Lead the accessibility testing organization by setting the vision, operating model, standards, and roadmap for inclusive digital quality
- Manage, coach, and develop a team of accessibility testing professionals, including clear roles, goals, and performance expectations
- Define and implement accessibility test strategies, test plans, test cases, and defect management and quality assurance standards
- Partner with Product, Technology, Design, and accessibility partners to align on requirements, testing scope, remediation, and measurement
- Establish governance routines for intake, prioritization, reporting, escalation, and risk management to support timely delivery
- Oversee defect triage, root-cause analysis, remediation tracking, and clear communication of risks, progress, and outcomes
- Evaluate and recommend testing tools, automation opportunities, assistive technology practices, and process improvements
- Stay current on accessibility standards, regulatory expectations, and industry trends to continuously strengthen capability
Requirements
- 7 years of experience in digital accessibility, accessibility testing, quality assurance, product testing, technology delivery, or a related field
- Knowledge of digital accessibility standards and regulations, including WCAG, the Americans with Disabilities Act (ADA), and Section 508
- People management experience leading, coaching, and developing teams in testing, quality assurance, accessibility, product, or technology
- Experience building or maturing programs, operating models, governance routines, standards, and delivery processes
- Ability to review designs and digital experiences to identify accessibility issues and translate findings into clear remediation guidance
- Experience testing with assistive technologies (for example, NVDA, JAWS, VoiceOver, TalkBack, magnifiers, and alternative input methods)
- Technical familiarity with HTML, WAI-ARIA, CSS, JavaScript, and accessibility defect management practices
- Experience using Jira to track accessibility defects and coordinate testing work
- Experience documenting standards and best practices in a shared knowledge base (for example, Confluence)
- Applicants must be authorized to work for any employer in the US.
- We are not able to provide immigration sponsorship or take over sponsorship of an employment visa at this time.
Skills
- WCAG
- ADA
- Section 508
- HTML
- WAI-ARIA
- CSS
- JavaScript
- Jira
- Confluence
- WCAG 2.1
- WCAG 2.2
- VPAT/ACR documentation
- React
Location
- US
Work Type
- Full-time
Experience Level
- Vice President
- 7 years of experience
Benefits
- Comprehensive health care coverage
- On-site health and wellness centers
- A retirement savings plan
- Backup childcare
- Tuition reimbursement
- Mental health support
- Financial coaching
About the Company
- Chase is a leading financial services firm, helping nearly half of America’s households and small businesses achieve their financial goals through a broad range of financial products.
- Our mission is to create engaged, lifelong relationships and put our customers at the heart of everything we do.
- We also help small businesses, nonprofits and cities grow, delivering solutions to solve all their financial needs.
- Our Consumer & Community Banking division serves our Chase customers through a range of financial services, including personal banking, credit cards, mortgages, auto financing, investment advice, small business loans and payment processing.
- We’re proud to lead the U.S. in credit card sales and deposit growth and have the most-used digital solutions – all while ranking first in customer satisfaction.
Equal Opportunity
- We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success.
- We are an equal opportunity employer and place a high value on diversity and inclusion at our company.
- We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law.
- We also make reasonable accommodations for applicants’ and employees’ religious practices and beliefs, as well as mental health or physical disability needs.
- Equal Opportunity Employer/Disability/Veterans