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About the Role
The Account Services Coordinator supports the coordination of specified accounts with independent shoe stores, specialty stores, and major department stores, contributing to the Wholesale Footwear business.
Responsibilities
- Assist in processing, inputting, and tracking new orders and reorders for assigned accounts into the wholesale system.
- Maintain accurate records of customer orders, including basic details, expected delivery dates, and quantity adjustments.
- Assist with the request, tracking, and distribution of customer samples, ensuring timely communication of feedback to relevant departments.
- Provide support in maintaining regular communication with customers, buyers, and accounts to provide basic order status updates and address inquiries.
- Assist in ensuring compliance with customer guidelines and requirements by utilizing available resources and communicating effectively with relevant stakeholders.
- Assist in generating and sending basic documents such as proforma invoices, under the guidance of senior staff.
- Able to manage multiple projects and deadlines with support and resources as needed.
- Perform other duties and special projects as assigned.
Requirements
- Bachelor’s degree or equivalent experience.
- Minimum of 1 year in customer service.
- Knowledge in Microsoft Office Suite, specifically Excel.
- Excellent interpersonal, problem-solving, and organizational skills.
Skills
- Microsoft Office Suite
- Excel
- Interpersonal skills
- Problem-solving skills
- Organizational skills
Location
- LIC office
Work Type
- On-site
Experience Level
- Minimum of 1 year
Education Level
- Bachelor’s degree or equivalent experience
Salary/Compensations
- $24.00-$26.00
Benefits
- Health and dental insurance
- Life insurance
- Disability insurance
- 401K
- Paid holidays
- Generous paid time-off policy
- Career opportunities
About the Company
- Steve Madden offers a competitive benefits package and career opportunities within a dynamic team.