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About the Role

The Global Senior eCommerce Manager plays a pivotal role in driving the commercial success and digital performance of CT.com. This role is responsible for optimising the strategic trading and promotional calendar through a deep understanding of the consumer, commercial performance, stock position and site experience to maximise conversion, revenue and profitability.

Responsibilities

• Support the day-to-day leadership of an ambitious and skilled team, ensuring executional excellence while identifying development opportunities and securing the tools required to drive professional growth.
• Lead by example, promoting a culture of agility, accountability and limitless thinking.
• Represent and support the Head of eCommerce in senior stakeholder meetings as required.
• Work closely with the Head of eCommerce to align strategic priorities, commercial targets and performance goals.
• Feed ideas and learnings into the trading calendar, challenging whether forward plans provide sufficient opportunity in line with trading performance and supporting the sizing of initiatives.
• Own recommendations for promotional thresholds, mechanics, best practice and testing to drive specific KPIs, ensuring briefs are accurate and clearly articulate the customer and marketing hook.
• Distil weekly and monthly performance reporting into actionable short- and long-term insights, identifying reporting improvements that shift focus to the actions required.
• Maintain a holistic view of sales, traffic, conversion, AOV, margin, stock availability and customer behaviour to inform trading decisions.
• Oversee landing-page analysis, taking channel traffic into account, and align with the eCommerce Assistant Manager on PDP and PLP optimisation priorities and success measurement.
• Build relationships with global commercial partners to optimise calendar activity and unlock global opportunities, including AOV drivers, acting as the key eCommerce contact.
• Maintain line of sight across site P&Ls, contributing to decisions on commercial levers including shipping, discounting and promotional investment.
• Maintain visibility of excess and at-risk inventory, contributing ideas to support sell-through and clearance while protecting margin and brand equity.
• Support global demand and sales forecasting in partnership with Supply Chain, Finance and key eCommerce colleagues, ensuring plans are aligned with business benchmarks and trading priorities.
• Challenge forecasts and assumptions where required, identifying risks, opportunities and mitigation plans.
• Maintain senior visibility of stock availability, intake, allocations, excess inventory and key operational constraints that could impact delivery of the trading plan.
• Partner with the eCommerce Merchandise Manager and Supply Chain to ensure stock risks, back-in-stock opportunities and availability changes are translated into clear commercial actions.
• Ensure launches, promotional activity and peak trading periods are supported by appropriate stock and operational readiness.
• Input into retail and KPI forecasting cycles, including 9+15, identifying opportunities to improve accuracy and efficiency.
• Ensure changes to forecasts, shipping propositions, stock availability or operational constraints are reflected in the trading calendar and communicated to relevant stakeholders.
• Act as the primary eCommerce contact for Tech Product Managers, providing clear scope and briefs for new requirements while distilling commercial priorities, constraints and best practice.
• Interrogate and build business cases and delivery forecasts linked to the technology roadmap, presenting recommendations to Finance, CGTO, Product and other senior stakeholders.
• Manage on-site tools as commercial trade levers, understanding and cascading their impact and opportunities through weekly and monthly reporting.
• Own the relationship with Algolia, ensuring relevance and discoverability through oversight of day-to-day use and roadmap opportunities in partnership with the Tech Product sponsor.
• Host and coordinate Algolia QBRs, ensuring actions and opportunities are aligned to eCommerce priorities.
• Maintain a view of industry activity, emerging tools and digital innovation, bringing commercially relevant recommendations to the eCommerce Director.

Requirements

• Strong commercial acumen with an understanding of trading levers, forecasting, stock risk, profitability and customer journey optimisation.
• Ability to translate sales, stock and customer data into clear commercial actions.
• Strong communication, influencing and upward stakeholder-management skills.
• Excellent organisational, analytical and problem-solving capability.
• Strong technical literacy and proficiency in analytics tools and reporting dashboards.
• Ability to mentor and develop team members, fostering a high-performance, proactive and collaborative culture.
• Knowledge of vector databases and retrieval strategies.
• Experience with recommender systems and ranking models.
• Familiarity with LLM evaluation tools (e.g., RAGAS, TruLens, LangSmith, Arize).
• A working understanding of cloud networking and platform infrastructure.
• Experience in e-commerce or retail environments.

Skills

• eCommerce
• Digital performance optimisation
• Trading and promotional calendar management
• Consumer understanding
• Commercial performance analysis
• Stock position analysis
• Site experience optimisation
• Conversion rate optimisation
• Revenue maximisation
• Profitability maximisation
• Team leadership
• Agility
• Accountability
• Strategic planning
• Performance reporting
• Data analysis
• Stakeholder management
• Relationship building
• P&L management
• Inventory management
• Demand forecasting
• Sales forecasting
• Supply chain collaboration
• Finance collaboration
• Operational readiness
• Site optimisation
• Digital experience enhancement
• Tech product management liaison
• Business case development
• Technology roadmap planning
• On-site tool management
• Algolia management
• Industry trend analysis
• Digital innovation
• Vector databases
• Retrieval strategies
• Recommender systems
• Ranking models
• LLM evaluation tools
• Cloud networking
• Platform infrastructure

Location

• Global

Work Type

• Hybrid

Experience Level

• Senior

Benefits

• 25 days holiday (plus bank holidays)
• Additional day to celebrate your birthday
• Inclusive parental leave policy
• Pension
• Life assurance
• Medicash
• Employee Assist Programs
• Regular social connects with colleagues
• Dog friendly days and spaces
• Generous product discount and gifting

About the Company

• Founded in 2013 by world‑renowned makeup artist and beauty entrepreneur Charlotte Tilbury CBE, Charlotte Tilbury Beauty has transformed the global beauty industry with one mission to empower everyone, everywhere to look and feel like the most confident version of themselves.
• With our easy‑to‑use, easy‑to‑choose, easy‑to‑gift icons, we’ve become one of the most talked‑about beauty brands on the planet - and the magic is only growing.
• Today, we’re a global beauty phenomenon, scaling at record speed across 50+ markets with over 3,000 Dream Team members bringing the Tilbury magic to life every single day.
• Across the world, our Retail Teams and Magic Offices work hand‑in‑hand to shape the Charlotte Tilbury experience - from the glamour of London and the style capitals of Europe, to the energy of the Americas, the vibrant beauty hubs of the Middle East and the fast‑growing innovation centres across APAC.
• Every region brings its own sparkle, culture and community, creating the unmistakable magic of Team Tilbury.
• We’re bold. We’re disruptive. We’re powered by creativity, innovation and industry‑leading tech.
• As we continue to break records across countries, channels and categories, we’re looking for extraordinary talent to join us.
• Charlotte Tilbury is a fast‑paced, dynamic and ever‑evolving environment where agility, ambition and a passion for excellence help our teams thrive.
• We look for people who want to grow, innovate and be part of a truly global #DreamTeam.
• While we outline the experience and skills we believe set candidates up for success, they’re a guide - not a barrier.
• If you can demonstrate the capabilities needed for the role, we’d love to hear from you, whether you have more or less experience than listed.
• Be a part of this values driven, high growth, magical journey with an ultimate vision to empower everyone, everywhere to be the best version of themselves.

Equal Opportunity

• At Charlotte Tilbury Beauty, our mission is to empower everyone, everywhere, to feel like the most beautiful and confident version of themselves.
• We bring this to life by welcoming people from diverse backgrounds, cultures, identities, and perspectives into our global team.
• A workforce that reflects the world around us helps us better serve our communities, our customers, our colleagues, and every candidate who takes part in our recruitment process.
• If you need support or would like to apply through an alternative method, please contact us at recruitment@charlottetilbury.com