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About the Role
As a Guest Experience Specialist, you are the first and last impression of the Signature Aviation experience. This hospitality-driven role involves warmly welcoming guests and crew members with professionalism and care, creating exceptional moments. You will handle VIP travelers, support flight crews, and coordinate services, ensuring smooth, comfortable, and memorable visits through grace under pressure and attention to detail. This dynamic, hands-on position requires flexibility for varied schedules, including nights, weekends, and holidays, and the ability to operate in indoor and outdoor environments near active aircraft.
Responsibilities
- Warmly welcome guests and crew members with professionalism, care, and a genuine commitment to creating exceptional moments.
- Greet VIP travelers.
- Support flight crews.
- Coordinate services behind the scenes.
- Ensure every visit is smooth, comfortable, and memorable.
- Operate in both indoor and outdoor environments, often near active aircraft and ground service equipment.
Requirements
- Flexibility to work varied schedules, including nights, weekends, and holidays.
- Ability to operate in both indoor and outdoor environments, often near active aircraft and ground service equipment.
Skills
- Hospitality
- Professionalism
- Care
- Attention to detail
- Reliability
- Service-oriented
Work Type
- Full-time
Benefits
- Medical/prescription drug, dental, and vision Insurance
- Health Savings Account
- Flexible Spending Accounts
- Life Insurance
- Disability Insurance
- 401(k)
- Critical Illness, Hospital Indemnity and Accident Insurance
- Identity Theft and Legal Services
- Paid time off
- Paid Maternity Leave
- Tuition reimbursement
- Training and Development
- Employee Assistance Program (EAP) & Perks
About the Company
- Signature Aviation is the largest global network of private aviation terminals with more than 225 locations worldwide.
- They deliver safe, convenient, and elevated experiences.
- They are a premier hospitality organization and a certified Great Place to Work™.
- They are committed to redefining private air travel.
- Their nearly 6,000-strong team is dedicated to delivering excellence.
- They provide benefits, programs, and resources to support team members’ overall well-being and professional development.
- They volunteer and give back, focusing on elevating neighborhoods, empowering the next generation of aviation professionals, and supporting veterans.
Equal Opportunity
- Qualified applicants will receive consideration for employment without regard to age, race, color, religion, sex, sexual orientation, gender identity, national origin, or other protected characteristics.