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About the Role

As a key member of the UCX Sales team, the Account Executive will be directly responsible for achieving their assigned sales plan by generating profitable revenue growth through the development of new business and the retention of existing business within their assigned territory. The Account Executive reports to the Regional Sales Manager and works closely with all departments, primarily, marketing, credit, operations, and customer service.

Responsibilities

Achieve annual, quarterly, and monthly Gross Sales, Gross Profit, and Gross Margin Percentage goals for each product category by developing and executing a business plan for the territory.
Participate in new product program presentations, display placement, slow moving inventory sales, and various administrative assignments, to promote all product categories using influencing and negotiating skills.
Provide accurate prices and quotes for a wide variety of flooring related products.
Maintain positive customer relationships, upholding UCX high standards of customer contact and service. Maintain personal customer contact via direct visit, phone, text, email and letter. Involve other departments and personnel in customer relationship maintenance.
Ensure accounts receivable are maintained within acceptable limits. Assist credit and claims departments with problem resolution and comply with deadlines. Uphold and administer all credit and claims policies.
Maintain good relationships and work processes with internal departments by providing complete and quality information needed on a timely basis. Establish and nurture good relationships with internal support department’s employees while upholding the needed standards of service to customers.
Develop new accounts and business opportunities by researching customer needs, products, market trends, and competition; turning researched information into a working territory growth strategy.
Accurately communicate UCX policies and procedures to customers. Assist Marketing, Operations and Customer Service in the formulation, communication and adherence to price lists, delivery and other fees, delivery standards and restrictions.
Provide inventory guidance information to Marketing, Operations, and Purchasing. Help manage proper stock levels of products, displays, and samples by providing sales forecasts.

Requirements

Minimum of 2 years of field sales experience with proven track record of success.
Equivalent experience will be considered in lieu of a degree.
Previous experience in the flooring industry and/or distribution preferred.
Experience managing multiple customer accounts in a competitive market.
Exceptional customer service and the proven ability to build strong relationships.
Ability to travel to customer locations within your designated sales territory.
Ability to assemble/disassemble marketing/product displays and change out periodically with new marketing tools, sample, and products.

Skills

Influencing skills
Negotiating skills
Customer service skills
Relationship building skills
Sales forecasting

Location

Buffalo/Rochester, NY area

Work Type

Field sales

Experience Level

Minimum of 2 years of field sales experience

Education Level

BA/BS degree preferred