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About the Role

The Development Operations Associate serves as the operational backbone of the Development & Communications department, responsible for supporting fundraising operations, donor data management, gift processing, reporting systems, donor stewardship administration, and departmental coordination. This role is critical in ensuring the accuracy, efficiency, and consistency of development systems and processes that support the organization’s philanthropic goals.

Responsibilities

Serve as primary administrator for the Development Department CRM/database, including gift entry, constituent record management, data integrity, coding consistency, mailing list maintenance, and ongoing database hygiene.
Maintain accuracy and completeness of donor and gift records across all fundraising systems.
Oversee data imports, constituent updates, segmentation lists, and reporting preparation.
Assist in identifying and implementing database best practices and process improvements.
Process charitable contributions and pledge payments in a timely and accurate manner.
Generate and coordinate donor acknowledgement and stewardship correspondence.
Maintain organized digital and physical fundraising records and documentation archives.
Track donor stewardship activities and support acknowledgement workflows.
Prepare standard and customized fundraising reports, donor lists, queries, and dashboard support materials for leadership, board engagement, campaigns, and events.
Support reporting needs related to fundraising performance, donor activity, and campaign tracking.
Maintain fundraising reporting systems and ensure accuracy and consistency of donor and gift data.
Assist with prospect research preparation and institutional fundraising support activities.
Coordinate gift documentation and reconciliation processes with the Finance team to ensure accuracy and integrity of fundraising revenue records.
Assist with tracking event revenue, donor records, and reconciliation procedures.
Support audit preparation and fundraising documentation requests as needed.
Provide operational and logistical support for fundraising events, donor stewardship activities, board functions, and special initiatives.
Support donor mailings, meeting preparation, sponsorship tracking, and event coordination activities.
Assist with incoming in-kind donations and related coordination efforts.
Serve as support for departmental administrative and operational projects as assigned.
Maintain professional and collaborative working relationships with staff, donors, volunteers, board members, and external stakeholders.
Respond to donor and stakeholder communications in a timely and professional manner.
Participate in departmental meetings, trainings, and organizational initiatives as required.

Requirements

Bachelor’s Degree preferred.
2–4 years of relevant development operations, fundraising administration, or CRM/database experience preferred.
Experience with fundraising CRM/database systems required; Raiser’s Edge NXT experience strongly preferred.
Experience with gift processing, reporting, and donor stewardship administration preferred.
Experience in nonprofit fundraising or advancement operations preferred.
Ability to sit, stand, walk, bend, stoop, push, pull, lift (up to 25 lbs.).
Desire to perform the essential functions of this job.
Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.
Comfortable with using public transportation to travel to and from various programs sites.

Skills

Exceptional attention to detail and organizational skills.
Strong analytical and problem-solving abilities.
Excellent written and verbal communication skills.
Ability to manage multiple priorities and deadlines effectively.
Strong proficiency in Microsoft Office Suite including Word, Excel, Outlook, and PowerPoint.
Experience working with relational databases and reporting systems.
Ability to work independently and collaboratively within a team environment.
Strong customer service and interpersonal skills.
Commitment to Urban Pathways’ mission, vision, and values.
Willingness to work a flexible schedule including some evenings and weekends.

Location

New York City

Work Type

Full-time

Experience Level

2-4 years

Education Level

Bachelor's Degree preferred

Salary/Compensations

THE SALARY RANGE IS BASED ON SEVERAL FACTORS, INCLUDING, BUT NOT LIMITED TO, OVERALL EXPERIENCE, RELEVANT EXPERIENCE, EDUCATION LEVEL, CERTIFICATIONS, APPLICABLE SKILLS, AND EXPERTISE.

About the Company

Since 1975, Urban Pathways has engaged New York City’s most vulnerable residents, people on the streets or in areas unfit for human habitation, “lighting the path home, one person at a time.” Urban Pathways is a catalyst for transformative change in the lives of unhoused adults, empowering them to discover their inherent strengths and abilities. We provide essential support and foster an environment where individuals can redefine their narratives and become their best selves.