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About the Role
Primary is looking for a Director of Supply Chain Operations to lead our logistics strategy and manage inbound freight operations end-to-end. This role will protect the business against global supply chain volatility, scale our wholesale infrastructure, and mentor a high-performing team, ensuring product lands on time and at the right cost.
Responsibilities
- Own end-to-end inbound logistics, negotiating with freight forwarders, carriers, and customs brokers using clear performance metrics.
- Anticipate global supply chain trends, port conditions, tariff changes, capacity constraints, and geopolitical shifts, building risk-mitigation strategies.
- Lead operational readiness for wholesale growth, overseeing overseas vendor preparation, EDI/systems development, and process alignment.
- Establish vendor scorecards, internal reporting, and monthly cross-functional reviews for freight performance, cost metrics, and compliance risk.
- Own vendor routing and packing guidelines, enforcing compliance and managing reporting or chargeback processes.
- Partner with the VP of Operations to set departmental goals, forecast inbound freight costs, and manage operational P&L planning.
- Direct and develop the Supply Chain Operations team, nurturing talent, removing manual process friction, and building modern operational capacity.
Requirements
- Extensive background directing inbound freight strategy, carrier/forwarder negotiations, and vendor operations from purchase order to final delivery.
- Experience preparing vendors, integrating EDI systems, and building operational frameworks to launch and scale wholesale partnerships.
- Deep understanding of macro logistics trends, duty/tariff risk, and direct experience working with U.S. Customs and Border Protection on compliance and clearance issues.
- Skilled at establishing operational KPIs, building cost forecasting models, and streamlining manual reporting.
- Experience with NetSuite or modern AI productivity tools (like Claude) is a plus.
- A natural communicator who builds strong working partnerships across Sourcing, Merchandising, Planning, and external vendors.
Skills
- Inbound freight strategy
- Carrier/forwarder negotiations
- Vendor operations
- Wholesale operational expertise
- EDI systems integration
- Global compliance
- Risk management
- U.S. Customs and Border Protection
- Data analysis
- KPI establishment
- Cost forecasting
- Systems implementation
- Cross-functional collaboration
- Team leadership
- Mentoring
Location
- Remote (US East Coast Time)
Work Type
- Fully remote
- Full-time
Experience Level
- Director level
- Extensive background
Benefits
- 4-day work weeks
- Generous time off (3-4 weeks of PTO, unlimited sick time, 10 holidays + winter break)
- 12 weeks fully paid parental leave
- Multiple medical, dental, vision, and pre-tax accounts
- 401(k) with company match
- Employee discount
- Monthly learning or gym stipend
- Home-office reimbursement
- Manager team-building fund
About the Company
- Primary is a company focused on designing products for children, fostering a culture of curiosity, care, and creativity.
- The company believes great work happens when everyone feels seen, supported, and free to bring their full selves.
- Primary is committed to building an inclusive workplace that welcomes diverse perspectives and experiences.
Equal Opportunity
- We’re committed to building an inclusive workplace that welcomes diverse perspectives and experiences.
- If you need any accommodations during the hiring process, please reach out to recruiting@primary.com.