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About the Role

As Quality Manager, you will be the day-to-day guardian of product quality, food safety, and technical compliance across TRIP's drinks and supplements portfolio. You will ensure products consistently meet quality standards, regulatory requirements, and premium brand positioning by working closely with co-manufacturers, ingredient suppliers, and internal teams. This is a hands-on, operational role involving supplier engagement, new product launch support, incident management, and maintaining quality controls.

Responsibilities

Act as the primary quality contact for co-manufacturers, ensuring robust quality controls at every production run.
Manage supplier approval, ongoing quality KPIs, audit schedules, and corrective action plans.
Conduct and coordinate supplier audits, providing constructive feedback for improvement.
Perform risk assessments on raw materials and suppliers, escalating material risks with recommendations.
Maintain and continuously improve the QMS, including HACCP, prerequisite programs, internal audit schedules, and corrective/preventive action logs.
Oversee quality control across the full supply chain: raw materials, production, packaging, finished goods, storage, and dispatch.
Manage and coordinate the product testing program, ensuring compliance with schedules, regulations, and internal standards.
Manage specification sheets, Bills of Materials (BOMs), and product documentation.
Monitor quality KPIs and drive continuous improvement activities.
Partner with NPD and R&D teams to provide quality and technical input throughout new product development.
Oversee trial sign-off, shelf-life studies, stability testing, sensory alignment, and packaging integrity for new products.
Ensure all new products are launched with full specification compliance and complete quality documentation.
Ensure compliance with relevant food and drink legislation, regulatory requirements, and third-party certification standards.
Manage certification renewals, documentation, and records.
Stay current on regulatory developments and proactively flag emerging risks.
Lead complaint investigations and quality incidents, including root cause analysis and prevention of recurrence.
Support the customer care team with expert technical knowledge on product quality queries and complaint resolution.
Coordinate cross-functional problem-solving when quality challenges arise.

Requirements

Degree in Food Science, Chemistry, Microbiology or a related discipline.
3+ years of experience in a quality or technical role within the beverage, food, or food supplement sector.
Hands-on experience working with co-packers or contract manufacturers.
Strong working knowledge of HACCP, GMP, prerequisite programs, and food safety certification schemes (BRC, ISO 22000, GFSI).
Proven ability to manage supplier quality: audits, KPI reporting, corrective actions.
Confident communicator able to hold suppliers accountable while maintaining collaborative relationships.
Experience with food supplement regulation (FSA, MHRA) and associated labelling requirements.
Experience with shelf-life and stability testing in beverages, including packaging interactions.
Experience in a scale-up or high-growth FMCG environment.

Skills

Quality Management
Food Safety
Technical Compliance
Supplier Management
Co-manufacturer Relations
HACCP
GMP
BRC
ISO 22000
GFSI
Risk Assessment
Quality Control
Product Testing
Specification Management
Bill of Materials (BOM)
KPI Monitoring
Continuous Improvement
New Product Development (NPD)
Regulatory Compliance
Incident Investigation
Root Cause Analysis
Customer Complaint Resolution
Cross-functional Collaboration

Location

Notting Hill Gate, London

Work Type

Hybrid
Full-time

Experience Level

3+ years

Education Level

Degree in Food Science, Chemistry, Microbiology or a related discipline

Salary/Compensations

Benefits

Private Healthcare with Vitality including Virgin Gym 50% off
24 days holiday + birthday off
1 Wellness Day
Pension plan
Potential to take part in the company share scheme
TRIP product discount & Friends+Family codes
Mindfulness support with Calm App membership
Breakfast and snacks provided
Sleep support with monthly Dream Drops CBD Oil allowance
Working from Anywhere policy: 2 weeks per year
Sabbatical: up to 6 weeks after 2 years of service
Dog Friendly office
Regular team socials & events

About the Company

TRIP's mission is to create calm in the everyday chaos, offering next-generation wellness products to power lifestyles and nurture mental wellbeing.
Founded in 2019 by Olivia and Daniel, TRIP is the world's #1 Calming Beverage Brand, offering award-winning drinks and wellness products crafted with botanicals and adaptogens.
TRIP has rapidly expanded globally, with products available in leading retailers and online.
The vision is to become the global leader in calming drinks and supplements, synonymous with calm.
The company moves fast, thinks big, and is committed to becoming the defining brand for a generation prioritizing mental wellbeing.