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About the Role

The Dietary Worker provides patient support via phone and software systems and serves as a liaison to other departments regarding patient meal services. Essential functions and responsibilities may vary by Aramark location based on client requirements and business needs.

Responsibilities

• Function comfortably in a fast-paced, performance-based call center environment where every call is recorded and assessed to ensure performance levels are maintained.
• Maintains friendly, efficient, positive customer service demeanor toward customers, clients, and co-workers.
• Adaptable to customer needs.
• Responsible for patient customer service functions of answering phones, taking menu orders, answering questions or if unable to answer, appropriately directing calls from patients as it relates to their meal or other nutritional needs.
• Uses software to record patient orders.
• Maintains general knowledge of therapeutic diets to ensure meal orders are processed accurately.
• Works closely with doctors, nurses, and the Food & Nutrition team to ensure accurate patient nutrition.
• Maintains the privacy, safety, and dignity of each customer by observing client confidentiality and by closely adhering to safety and sanitation standards.
• Maintains compliance with ARAMARK’s standards of operation.
• Adheres to ARAMARK’s Business Conduct Policy at all times.
• Maintains all records and reports to ensure compliance with all local, state, and federal regulations and codes.

Requirements

• Previous customer service and/or call center experience preferred.
• Experience in food service, as a dietary clerk, or in a related field preferred.
• Needs to communicate fluently in the English language, bilingual or multilingual a plus.
• Ability to stay calm under pressure.
• Comfort with using technology including web-based software, keyboard, and telephone headset for the majority of shift.
• Must be flexible and adaptable to change.

Skills

• Typing of 35 – 45 wpm.

Salary/Compensations

• $21.30 - $21.30

About the Company

• Rooted in service and united by our purpose, we strive to do great things for each other, our partners, our communities, and our planet.
• The people of Aramark proudly serve millions of guests every day through food and facilities in 15 countries around the world.
• We believe a career should develop your talents, fuel your passions, and empower your professional growth.
• Learn more about working here at http://www.aramarkcareers.com or connect with us on Facebook, Instagram and Twitter.

Equal Opportunity

• We do not discriminate on the basis of race, color, religion, national origin, age, sex, gender, pregnancy, disability, sexual orientation, gender identity, genetic information, military status, protected veteran status or other characteristics protected by applicable law.