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About the Role

The Global Head of Network Management is accountable for identifying and managing firm-wide risk across HSBC’s Network of Agent Banks, in-scope Intermediaries, and Financial Market Infrastructure. This role ensures businesses have a clear understanding of risks and mitigants to manage their risk appetite effectively.

Responsibilities

• Lead the global team that identifies, manages, reports on, and escalates network risk to all HSBC businesses.
• Partner with Business Heads to understand risk appetites and ensure appropriate mitigation strategies are embedded.
• Manage relationships with Network providers, including onboarding, offboarding, and risk management.
• Proactively identify risk management strategies for each business and execute initiatives.
• Deliver regulatory assurance across all home and network locations.
• Partner with operational leads to ensure an appropriate framework for managing operational risk.
• Lead the development, implementation, and ownership of Management Information (MI) systems for accurate reporting of KPIs and KRIs.
• Provide strategic leadership and accountability for Network Management, overseeing client engagement initiatives.
• Own relationships with key regulators, represent at industry associations, and maintain an understanding of relevant regulations.
• Drive the successful delivery of time-critical initiatives and programs.
• Manage and develop globally distributed teams, fostering a culture of high performance and collaboration.
• Own Network Management costs, performance, optimisation, and commercial strategy, including recharge allocation.

Requirements

• Proven track record of leading a high-performing Network Management organisation.
• Demonstrated experience in designing and implementing risk frameworks and risk management strategies.
• Deep experience in application of regulation across multiple jurisdictions.
• Design and delivery of risk management technology.
• Strong Operations leadership across multiple locations.
• Outstanding stakeholder engagement across multiple businesses, technology, clients, and regulators.
• Successful leadership of complex programmes within tight deadlines.
• Inspirational leadership of international teams across multiple locations.

Skills

• Exceptional presentation and communication skills, with the ability to influence at all levels.
• Strong negotiation skills and commercial acumen.
• Collaborative mindset, with a focus on cross-functional engagement.
• Proven ability to develop, lead, and inspire high-performing teams.

Location

• London

Work Type

• Full-time

Experience Level

• Managing Director

About the Company

• HSBC’s Network of Agent Banks, in scope Intermediaries and Financial Market Infrastructure (e.g. CCPs, CSDs, Trading Venues).