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About the Role

As a Hospitality Associate at Chelsea Piers Fitness, you will be the first and last impression for every member, setting the tone for their experience and making a lasting impact. This role is ideal for individuals passionate about people, thriving in fast-paced environments, and seeking career growth in the fitness and wellness industry.

Responsibilities

• Deliver excellent 5-star hospitality in line with Chelsea Piers Standards of Excellence and the High Five Approach.
• Create moments of genuine connection, recognition, and warmth in every interaction.
• Welcome every member, prospective member, and guest like a regular, using names when possible.
• Master member systems for smooth check-ins, class arrivals, and guest experiences.
• Answer phones and member questions with energy, empathy, and ownership.
• Support shift-specific needs such as front desk, concierge, marketing, or street team activations.
• Monitor facilities, locker rooms, events, and personal training sessions, submitting tickets as needed.
• Maintain security awareness.
• Resolve issues and know when to escalate.
• Collaborate with all departments, including sales and operations.

Requirements

• A natural people-person who believes small moments matter.
• A team player who takes pride in their work.
• A proactive problem solver.
• Energized by the fitness & wellness world.
• Excited to learn, grow, and take on new challenges.
• Calm under pressure and able to multitask in a high-traffic, high-energy space.
• Flexible with schedule, including nights, weekends, and holidays.
• Comfortable standing for extended periods.
• Able to lift up to 30 lbs.

Skills

• Customer service
• Hospitality
• Fitness
• Front-line tech platforms
• Gym operations
• Group fitness

Location

• New York, NY

Work Type

• Part-time
• Full-time

Experience Level

• 6+ months experience in customer service, hospitality, or fitness preferred

Education Level

• High school diploma/GED required
• Associate Degree or higher preferred

Salary/Compensations

• $18.00 - $18.00 Hourly

Benefits

• Complimentary all-access membership to Chelsea Piers Fitness
• Discounts on in-club services

About the Company

• At Chelsea Piers, colleagues are passionate about their work.
• Careers at Chelsea Piers offer unmatched facilities, excellent benefits, and proven career growth opportunities.
• Chelsea Piers Fitness is expanding and redefining the luxury fitness experience.
• We are a community built on Empowerment, Purpose, Transformation, and Community.