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About the Role
We are searching for a Customer Service Representative to join our GAL team at Vantage Elevation. This role interacts with customers on behalf of the organization, providing information about products and services, taking orders, responding to customer complaints, and processing returns.
Responsibilities
- Provided superior service by understanding and responsively satisfying customer requirements
- Manage high-volume customer communications and order processing
- Provide customers with product knowledge and usage information
- Investigate and assist in resolving order discrepancies, shipping issues, and customer concerns
- Make recommendations to business unit on matters impacting account service such as inventory, chronic problems, and unique requirements
- Maintain accurate documentation in company systems
- Understand GAL’s best practices on a whole to help customers identify the correct person to speak to
- Knowledge of Customer preferences
- Customer liaison between internal GAL departments (Production, Scheduling, Engineering, Logistics, etc.)
- Follow established procedures and service standards to ensure consistency and accuracy
Requirements
- Associate’s degree required, bachelor’s degree preferred
- 2+ years of experience in customer service, order management, or administrative support
- Experience working with CRM, ERP, or order entry systems; familiarity with order lifecycle management preferred
- Proficiency in Microsoft Office (Outlook, Excel, SharePoint, etc.)
- Self-directed with ability to prioritize tasks, manage time effectively, and handle multiple responsibilities in a fast-paced environment
- Strong phone presence and written communication skills
- Strong problem-solving and decision-making abilities
Skills
- Customer Service
- Order Management
- Administrative Support
- CRM
- ERP
- Order Entry Systems
- Order Lifecycle Management
- Microsoft Office (Outlook, Excel, SharePoint)
- Time Management
- Prioritization
- Communication Skills
- Problem-Solving
- Decision-Making
Location
- Bronx, NY
Work Type
- Full Time
- Day shifts
Experience Level
- 2+ years of experience
Education Level
- Associate’s degree
- Bachelor’s degree preferred
Salary/Compensations
- $23.00 and $28.00
Benefits
- Medical/Dental/Vision/Life Insurance
- HSA
- 401(K)/ Company Match/ Non-Elective
- Commuter Benefits (NYC)
- Generous Paid Time Off (PTO)
- Tuition Reimbursement
- Employee Assistance Program (EAP)
- Plum Benefits
About the Company
- Vantage Elevation, LLC is North America’s leading independent manufacturer of elevator components and systems.
- Vantage is comprised of eight business units including GAL Manufacturing; GAL Canada; Hollister-Whitney; Elevator Controls; Courion; Bore-Max; Thames Valley Controls and Vertical Dimensions.
- Through its brands, Vantage supplies almost all electro-mechanical devices used in contemporary elevators.
- The Vantage group employs over 900 staff in multiple locations across the United States, Canada, and United Kingdom.
Equal Opportunity
- Vantage Elevation, LLC provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.
- This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.