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About the Role

The Transitional Housing Case Manager will provide comprehensive case management services to LGBTQ+ homeless youth ages 21-24. This role delivers holistic, trauma-informed, culturally responsive care by assessing ongoing client needs, developing Individualized Service Plans, coordinating with internal and external resources, connecting clients to necessary resources and long term housing to prepare them for independent living. The primary focus areas include housing stability, crisis response, and service coordination.

Responsibilities

• Responsible for recordkeeping and documentation, maintaining client charts, and compiling statistics for regular program reporting and data entry into contract databases.
• Facilitate comprehensive assessments of residents’ needs, strengths, and goals.
• Develop and implement Individualized Service Plans that address housing, mental health, vital documents, legal, entitlement benefits, education, employment, and health needs.
• Provide crisis intervention and ongoing support.
• Collaborate with Ali Forney Center’s Residential Treatment Team, Health Services, Mental Health, and other relevant teams to coordinate comprehensive care for residents.
• Advocate for residents’ rights and access to services.
• Assist residents in accessing housing resources, employment opportunities, educational programs, and health care services by accompaniment as needed.
• Participate in regular supervision, training, and professional development activities.
• Attend and participate in weekly treatment planning meetings, housing staff meetings, supervision, and other relevant meetings for this role.
• Develop relationships with NYC service providers, including but not limited to those addressing social, educational/vocational, medical, mental health, and housing needs.
• Responsibilities may change based on organizational needs.
• Employees may be required to perform other duties as assigned.

Requirements

• Must have a High School diploma or equivalency required.
• Computer knowledge and competent writing skills.
• 6 months-1 year experience in residential housing, supportive housing, shelter, transitional living, or youth development programs.
• Strong written and oral communication.
• Knowledge of LGBTQ+ issues, youth homelessness, and relevant social service systems.
• Ability to collaborate in a diverse environment and build rapport with clients from diverse backgrounds.
• Ability to manage multiple tasks simultaneously.
• Basic assessment and counseling skills.
• Bachelor's degree in Social Work, Human Services, Psychology, Public Administration, Nonprofit Management, or other discipline.
• Bilingual (Spanish or other commonly spoken community languages).
• Competency in trauma-informed care and harm reduction.
• Strong organizational skills with attention to detail.
• Demonstrated knowledge of navigating NYC social service agencies, including the Runaway and Homeless Youth (RHY) system, shelter programs, and transitional housing resources.
• Ability to work independently as well as collaboratively.
• Knowledge of psychosocial needs of LGBTQ+ and homeless population.
• Ability to use critical thinking and problem solving.
• Experience working with LGBTQ+ youth.
• Experience working within supportive or transitional housing.
• Experience working with the adolescent/young adult population is preferred.
• BIPIOC and trans* people encouraged to apply.

Skills

• Computer knowledge
• Competent writing skills
• Strong written and oral communication
• Knowledge of LGBTQ+ issues
• Knowledge of youth homelessness
• Knowledge of relevant social service systems
• Ability to collaborate in a diverse environment
• Ability to build rapport with clients from diverse backgrounds
• Ability to manage multiple tasks simultaneously
• Basic assessment skills
• Basic counseling skills
• Bilingual (Spanish or other commonly spoken community languages)
• Competency in trauma-informed care
• Competency in harm reduction
• Strong organizational skills
• Attention to detail
• Demonstrated knowledge of navigating NYC social service agencies
• Ability to work independently
• Ability to work collaboratively
• Knowledge of psychosocial needs of LGBTQ+ and homeless population
• Ability to use critical thinking
• Ability to use problem solving

Location

• New York, NY 10018

Work Type

• Full Time
• 1 remote day per week

Experience Level

• Experienced
• 6 months-1 year experience in residential housing, supportive housing, shelter, transitional living, or youth development programs.

Education Level

• High School
• Bachelor's degree in Social Work, Human Services, Psychology, Public Administration, Nonprofit Management, or other discipline.

Salary/Compensations

• $35.75 - $35.75 Hourly

Benefits

• Medical, Dental, and Vision Insurance
• 401(k) with up to a 5% employer match (vested after five years)
• Generous Paid Time Off, Sick Leave, Personal Leave, and 12 Paid Holidays
• Employee Assistance Program (EAP)
• Professional Development Opportunities
• Mission-driven, inclusive workplace culture

About the Company

• The Ali Forney Center (AFC) protects LGBTQ+ youth from homelessness and helps them build the tools needed to live independently.
• Founded in 2002, AFC provides housing, healthcare, and educational support to thousands of youth each year.
• AFC creates an affirming, supportive environment where LGBTQ+ youth can thrive.

Equal Opportunity

• Ali Forney Center is an equal opportunity employer committed to a workplace where all employees feel respected, supported, and able to thrive.
• We consider all qualified applicants without regard to race, color, religion, sex, gender identity or expression, sexual orientation, national origin, age, disability, veteran status, or any other protected status.