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About the Role
WellNow Urgent Care is dedicated to providing meaningful work and growth opportunities for its colleagues. We offer competitive salaries and a comprehensive benefits package, including continuing education options. With over 160 locations and ongoing expansion, our colleagues have the flexibility to transfer within our network. We are committed to delivering exceptional patient care by recruiting talented healthcare professionals.
Responsibilities
- Assist and identify opportunities for improvement, executing approved improvement plans.
- Supervise staff orientation, training, and cross-training to ensure adherence to policies and standards.
- Communicate job expectations and conduct coaching and training for clinic employees.
- Collaborate with providers to facilitate daily briefings and monthly meetings.
- Assist in managing site staffing levels to ensure adequate coverage.
- Monitor patient flow, wait times, and efficiency, implementing surge protocols as needed.
- Provide support to providers as requested.
- Consult with providers to ensure optimal patient care conditions.
- Oversee clinic staff and activities for timely service delivery.
- Follow established scripts and protocols for patient interactions.
- Ensure OSHA compliance and adherence to housekeeping and maintenance schedules.
- Complete and oversee the 'Clinical Lead To Do and To Delegate' list when on duty.
- Treat patients, visitors, and staff with compassion and respect, striving for excellent patient satisfaction.
- Handle patient and visitor issues and complaints according to the grievance policy.
- Implement programs and practices to improve operations, staff retention, and employee engagement.
- Provide direct oversight of occupational medicine at the site.
- Monitor site metrics, including patient satisfaction, visits, and expenditures.
- Address individual or team performance deficiencies in collaboration with management.
- Assist in managing accounts receivables/bad debt for the site.
- Submit weekly supply orders, review scheduling for errors, and update scheduled visits in EMR.
- Submit, review, and correct required reporting, and review office expense budgets.
- Participate in the development and execution of organizational goals and objectives.
- Exemplify the desired organizational culture and work effectively as a team member.
- Assist in creating work schedules, ensuring adequate staffing and adjusting levels based on patient volume.
- Assist with employee timekeeping, attendance tracking, and absence management.
- Recognize and reward team members for meeting goals and demonstrating company values.
- Support pilot initiatives such as new systems and processes.
Requirements
- Evening and weekend hours required.
- May be required to work alternate shifts and float to other clinic locations.
- May be required to work in a staff position to fill open shifts.
- Ability to work independently and in a team environment.
- Strong interpersonal and communication skills.
- Skill in organizing and establishing priorities.
- Detail-oriented and well-organized.
- Familiarity with Microsoft Office.
- Must have reliable transportation.
- Ability to work a flexible schedule including evenings and weekends.
- At least 1-2 years of medical office/healthcare experience.
- Prior management and healthcare experience.
- At least 2 years of experience with Microsoft Office (Word, Teams, PowerPoint, Excel).
- Demonstrated ability to utilize and execute administrative systems and processes proficiently.
- Excellent communication skills with all levels and team leaders.
- Traveling required throughout all clinic locations within the assigned Area.
Skills
- Microsoft Office
- Microsoft Teams
- Microsoft PowerPoint
- Microsoft Excel
- Interpersonal skills
- Communication skills
- Organization skills
- Time management
- Customer service
- Leadership
Location
- Multiple clinic locations within assigned Area
Work Type
- Full-time
- Onsite
Experience Level
- 1-2 years of medical office/healthcare experience
- Prior management and healthcare experience
- 2+ years of experience with Microsoft Office
Education Level
- High School or GED required
- College degree preferred
- LPN, MA, RT, PA, NP or other applicable clinical state license preferred
- Current BLS/CPR certification preferred
Salary/Compensations
- Starting at $20 per Hour
Benefits
- Competitive salaries
- Comprehensive benefits package
- Numerous continuing education options
About the Company
- WellNow Urgent Care has over 160+ locations and is continuing to grow.
- Colleagues can transfer facilities in any of the markets we serve.
- Committed to offering patients the best care by adding talented healthcare professionals.
Equal Opportunity
- WellNow is an EOE