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About the Role

The University of Rochester is seeking an individual to coordinate functions associated with visits to the Emergency Department, monitor and ensure all functions are completed accurately, efficiently, and in a patient/customer friendly manner, and facilitate work flow in the department by supporting clinical staff.

Responsibilities

• Greets patients to initiate a positive experience, requests patient identification, and collects and verifies patient demographic and financial information.
• Initiates the ED medical/financial record and identifies forms needed for specific ED visits.
• Assembles ED charts for admissions and discharges, ensuring all paperwork is completed and distributed appropriately.
• Performs duties and achieves and maintains proficiency in providing excellent customer service, data accuracy, and work efficiency.
• Coordinates daily efforts to edit and correct registration and billing errors during the full registration process.
• Identifies ways to reduce follow-up, repetitive, or corrective work.
• Utilizes eRecord programs to facilitate work flow.
• Manages the patient tracking system, ensuring the correct location of patients within the ED.
• As a designated preceptor, provides training to other EDAS staff on all aspects of department-specific work, including orientation to the department and hospital, the registration process, and customer service.
• Acts as an information resource for all departmental staff regarding registration and workflow activities.
• Attends education programs for the department at the direction of the supervisor and teaches other staff.
• Ensures an accurate and complete full registration of the patient is completed prior to discharge, including insurance verification for new and self-pay patients.
• Follows up on the hold bill report to facilitate reimbursement for Emergency Department services.
• Collects co-pays.
• Triages patient calls, assesses the urgency of a situation, and determines the appropriate action.
• Serves as the point person for handling complaints.
• Answers incoming phone calls in the communications center, routing calls as appropriate.
• Coordinates transportation for discharged or transferred patients as needed.
• Provides support for departmental activities, including monitoring inventory of supplies and supply ordering.
• Performs other patient-focused tasks, such as escorting patients, offering comfort items, witnessing consent signatures, faxing charts, pulling charts for QA audits or patient care follow-up, managing and stocking forms and supplies, and managing requests from clinical staff.
• Performs other duties as assigned.

Requirements

• High School diploma and 1 year of related work experience in an administrative office or customer service field required.
• Equivalent combination of education and experience is acceptable.

Skills

• Demonstrated ability to word process documents and enter data into a database preferred.
• Demonstrated skills related to achievement of customer satisfaction preferred.
• Medical terminology experience preferred.

Location

• 601 Elmwood Ave, Rochester, New York, United States of America, 14642

Work Type

• Regular
• Time as Reported / Per Diem
• As Scheduled

Experience Level

• 1 year related work experience

Education Level

• High School diploma

Salary/Compensations

• $18.50 - $24.98

About the Company

• As a community, the University of Rochester is defined by a deep commitment to Meliora - Ever Better.
• Embedded in that ideal are the values we share: equity, leadership, integrity, openness, respect, and accountability.
• Together, we will set the highest standards for how we treat each other to ensure our community is welcoming to all and is a place where all can thrive.
• The University of Rochester is committed to fostering, cultivating, and preserving an inclusive and welcoming culture to advance the University’s Mission to Learn, Discover, Heal, Create – and Make the World Ever Better.

Equal Opportunity

• In support of our values and those of our society, the University is committed to not discriminating on the basis of age, color, disability, ethnicity, gender identity or expression, genetic information, marital status, military/veteran status, national origin, race, religion, creed, sex, sexual orientation, citizenship status, or any other characteristic protected by federal, state, or local law (Protected Characteristics).
• This commitment extends to non-discrimination in the administration of our policies, admissions, employment, access, and recruitment of candidates, for all persons consistent with our values and based on applicable law.