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About the Role

The Application Administrator I is a cross-functional team member supporting the Medical Staff Office department at UR and Affiliates, focusing on managing and maintaining provider credentialing and payor enrollment applications. This role ensures critical application systems effectively support departmental processes and procedures, and includes maintaining the department’s website, content management system, and procedure manuals.

Responsibilities

Assist in the administration and maintenance of provider credentialing and payor enrollment software applications.
Provide basic troubleshooting and resolve common technical issues related to application functionality.
Ensure applications are up-to-date with the latest updates and patches.
Participate in an on-call rotation to provide support for urgent technical issues outside regular business hours.
Collaborate with software vendors to resolve technical issues that cannot be resolved internally.
Assist in conducting audits of the credentialing database to ensure accurate input and modification of provider data.
Maintain knowledge of state and federal statutory requirements related to credentialing and provider data management.
Support data quality assurance processes and implement corrective measures as needed.
Assist in preparing operational reports to support business decisions and strategic planning.
Help develop monthly management reports illustrating status, backlog, and trends.
Support data analysis efforts to improve application performance and data accuracy.
Help identify and resolve basic technical, operational, and organizational problems.
Assist in the implementation of solutions for existing issues.
Support projects related to application enhancements and system implementations.
Develop and maintain documentation of operating processes within the software system.
Assist in supporting certification and accreditation processes with the National Committee for Quality Assurance (NCQA) and other regulatory bodies.
Ensure credentialing activities comply with regulatory and accreditation requirements.
Help prepare materials necessary for compliance with external audits.
Assist in coordinating and communicating with vendors to ensure timely and effective issue resolution.
Track and document vendor interactions and resolutions to ensure consistent and efficient follow-up.
Assist in developing and maintaining the department’s intranet, internet, and SharePoint sites.
Ensure workflow procedures within the software comply with regulatory standards.
Manage updates and maintenance of procedure manuals for credentialing and payer enrollment functions.
Develop and maintain documentation of standard operating procedures and reference tools.
Provide training and technical support to staff on software applications.
Assist in creating customized software solutions and updating databases for tracking purposes.
Support disaster credentialing policies and procedures maintenance.

Requirements

High School diploma and 1 year of related experience working with application support or data management required, preferably in a healthcare or managed care setting.
Or equivalent combination of education and experience.

Skills

Excellent verbal and written communications skills
Ability to work both independently and as part of a team
Ability to participate in on-call rotations
Ability to learn new technologies quickly and help team members embrace technology change preferred
Proven track record executing multiple work streams and producing consistent results preferred
Strong understanding of system/application administration activities preferred
Oracle, MySQL, MS SQL or related database experience preferred
Solid understanding of Web Server, App Server and Database interactivities preferred
Solid understanding of application infrastructure and architecture preferred
Familiarity with credentialing and payor enrollment software applications preferred.
Basic understanding of regulatory requirements related to credentialing and provider data management preferred.
Strong analytical and problem-solving skills.
Good communication and interpersonal skills.
Basic proficiency in data analysis and report generation tools.

Location

135 Corporate Woods, Ste 380, Rochester, New York, United States of America, 14623

Work Type

Full time
Remote work location
Occasional travel may be required for training and meetings.

Experience Level

1 year of related experience working with application support or data management required
Experience in higher education or healthcare field preferred
Experience with interface, networking, design, and relational database technologies preferred
Experience supporting Cloud and on premises applications preferred
Experience with multi-tier applications employing application and web servers preferred
Experience with project management from planning through implementation preferred

Education Level

High School diploma
Bachelor's degree in Information Technology, Computer Science, or a related field preferred

Salary/Compensations

$61,000.00 - $85,400.00

About the Company

As a community, the University of Rochester is defined by a deep commitment to Meliora - Ever Better. Embedded in that ideal are the values we share: equity, leadership, integrity, openness, respect, and accountability. Together, we will set the highest standards for how we treat each other to ensure our community is welcoming to all and is a place where all can thrive.
The University of Rochester is committed to fostering, cultivating, and preserving an inclusive and welcoming culture to advance the University’s Mission to Learn, Discover, Heal, Create – and Make the World Ever Better.

Equal Opportunity

In support of our values and those of our society, the University is committed to not discriminating on the basis of age, color, disability, ethnicity, gender identity or expression, genetic information, marital status, military/veteran status, national origin, race, religion, creed, sex, sexual orientation, citizenship status, or any other characteristic protected by federal, state, or local law (Protected Characteristics). This commitment extends to non-discrimination in the administration of our policies, admissions, employment, access, and recruitment of candidates, for all persons consistent with our values and based on applicable law.