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About the Role

The Clinic Experience Associate is the first team member a client meets when coming into a CBI Health clinic. This role ensures all clients feel welcome, supported, and heard by creating a warm and inviting clinic environment, supporting clients with questions, and anticipating challenges with a solutions-focused approach. You will also play a key role in assisting with client scheduling and other administrative duties, ensuring effective operational flow within the clinic for both clients and colleagues. Overall, the Clinic Experience Associate contributes to the clinic's success by ensuring that the overall experience for those who interact with us exceeds expectations through personalized client experiences, ensuring full and effective schedules, and offering excellent administrative support.

Responsibilities

Create a welcoming environment for clients, guests, team members and stakeholders
Respond to in-person, telephone and digital (email and SMS through Clinicmaster) inquires promptly and always within 24 hours
Solve problems, anticipate challenges, barriers or areas of friction – mitigate or solve before they occur whenever possible and always as soon/quickly as possible
Provide personalized interactions with clients, actively seek to understand what matters most to clients and communicating to the team so everyone is aware
Schedule private/acute clients effectively based on the client’s Care Plan as set out by their clinician(s)
Schedule to maximize opportunity for client access to care (including access to online booking)
Educate and support the client in engaging with digital tools and resources such as the Client Portal and online booking
Maintain confidentiality of client records and personal and personal health information at all times
Facilitate effective flow within the clinic

Requirements

A natural ability to connect with people and build strong relationships
Demonstrated ability to identify problems/potential problems quickly coupled with strong problem solving skills
Be Pro-active and Results-oriented
Strong written and verbal communication skills
Ability to switch between tasks quickly and with ease
Excellent time management and organizational skills with attention to detail
Excellent listening and observational skills
Strong computer literacy with various applications and programs (Microsoft Office)
Strong customer service skills
Ability to work independently and as part of a cohesive team
Outgoing and energetic people person
Ability to instantly build rapport and trust with people
Naturally empathetic person who enjoys making people feel comfortable, heard, and taken care of
Ability to thrive in a fast-moving environment
Enjoy problem solving and making things better for anyone encountered

Skills

Microsoft Office

Location

TORONTO, ON

Work Type

Full-time

Salary/Compensations

$18.00-$23.08

Benefits

Continuous learning and skills development, including growth and leadership opportunities
Competitive compensation with comprehensive benefits and rewards package, including group health, dental and vision benefits
Flexible hours, which allow work-life balance and focus on quality of life

About the Company

CBI Health's Rehabilitation Services supports both the physical and mental health and well-being of Canadians from coast to coast.
We provide rehabilitation services through our community-based healthcare team consisting of Physiotherapists, Kinesiologists, Occupational Therapists, Psychologists, Counseling Therapists, Massage Therapists, Consulting Physicians and a Professional Support Staff, that all care for our clients.
We offer a wide variety of evidence-based rehabilitation services from acute musculoskeletal and neurological injuries, chronic/persistent pain conditions, chronic health conditions, acute/chronic concussion, and mental health conditions, helping our clients regain mobility and enjoy a better quality of life.
Our services focus on the individual, meaning we design our treatment plans around unique needs and goals, adhering to best practices and consistently delivering the highest standards of quality care for the best possible outcomes for our clients.
CBI Health is Canada's leading community healthcare provider.
Our national interdisciplinary network of healthcare staff and professionals is over 2,500 strong, and we continue to find ways to innovate our services to provide better recovery and support for our clients.
We’re changing how healthcare is experienced. We believe it starts with putting our clients first.
Our diverse healthcare team works together with our clients to address all parts of their life, to provide data-driven solutions and better health outcomes.
Learn more at cbihealth.ca [http://www.cbihealth.ca].

Equal Opportunity

CBI Health is committed to providing a diverse, equitable, and inclusive workplace where everyone feels safe and accepted as their authentic selves.
We actively seek qualified candidates who share our commitment to equity and inclusion and contribute to the diversification of ideas and perspectives that help us innovate and provide the best possible care to our clients.
We welcome applications from all individuals regardless of race, colour, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, veteran status, or any other characteristics that make each of us different.