Impress employers and recruiters.
Choose from hundreds of resume examples.

Target Resume Now

Guide clients through a structured onboarding process, ensuring effective adoption of INNERGY and early achievement of measurable business value.

Manage the onboarding process for new clients by setting clear expectations, defining milestones, and tracking progress against onboarding goals.
Support client education by integrating learning opportunities into onboarding and collaborating with the Content Creation team to prioritize and request needed training resources.
Use data and progress tracking to monitor client health during onboarding, identifying and addressing potential challenges early.
Keep clients engaged and motivated throughout onboarding, encouraging adoption of INNERGY processes and best practices.
Maintain clear, consistent communication with clients, providing regular updates and documenting all interactions for cross-team visibility.
Identify and address challenges such as limited client engagement or resistance to change, developing strategies to overcome obstacles and keep onboarding on track.
Gather client feedback throughout onboarding and share insights to help refine onboarding strategies and influence future training content priorities.

Experience in onboarding, client success, or related roles, preferably within the Microvellum architectural millwork industry, or manufacturing.
Strong communication skills with the ability to explain complex concepts clearly.
Excellent organizational and time-management skills.
Ability to analyze data and use insights to manage progress and risks.
Skilled at motivating and guiding clients toward successful outcomes.
Experience collaborating with content or training teams to prioritize and influence resource development.
Problem-solving mindset with adaptability to client needs and challenges.

INNERGY is transforming the woodworking industry with purpose-built, cloud-based ERP software designed exclusively for custom manufacturers.
Our platform helps businesses operate smarter, faster, and more efficiently while seamlessly connecting design, production, and delivery for teams creating architectural millwork, cabinetry, and casework.
Founded in 2016, INNERGY is a globally distributed team of over 200 professionals with deep software expertise and a passion for solving real-world problems.
We value collaboration, creativity, and ownership, fostering a culture where people feel supported, heard, and inspired.
With the recent acquisition of Microvellum, INNERGY is entering a new phase of growth, expanding capabilities and accelerating the vision of a connected, end-to-end platform for custom manufacturers.
This is an opportunity to join a company where your work will have visible impact, your ideas will help shape decisions, and your contributions will play a meaningful role in defining the future of a fast-evolving product, team, and industry.

Onboarding Specialist at INNERGY

Onboarding Specialist