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About the Role

Our Front Desk Agents build outstanding relations with guests and team members by providing friendly, swift, and responsible service. They thrive in a supportive, team-based environment, ensuring all necessary work is completed with attention to detail.

Responsibilities

• Greet guests upon arrival.
• Perform guest check-ins and check-outs, dispensing room keys.
• Process and post transactions associated with guest stays, including incidental charges.
• Coordinate with housekeeping and maintenance for room availability and readiness.
• Answer guest questions regarding the facility and surrounding area.
• Promote internal events, dining, and packages.
• Forward guest mail, packages, and deliveries to appropriate rooms.
• Answer incoming phone calls and operate the telephone system to receive and record guest messages.
• Complete assigned checklists and projects for the scheduled shift.

Requirements

• At least 18 years of age.
• Prior experience in a guest service capacity preferred.
• Excellent guest service skills; attentive and detail-oriented.
• Ability to maintain a high energy level in a fast-paced environment and manage multiple tasks simultaneously.
• Effective communication skills with the ability to communicate with both guests and co-workers.
• Occasional lifting/carrying of up to 25 lbs.
• Frequently required to stand and walk; ability to stand and remain stationary for the entire length of the shift.
• Ability to work flexible schedules due to the needs of the business, including evenings, weekends, and holidays.
• Selected applicants will be required to complete an online onboarding process.

Skills

• Guest service skills
• Detail-oriented
• High energy level
• Multitasking
• Effective communication skills

Location

• Capital Region

Work Type

• Full-time

Experience Level

• Entry Level

Benefits

• Competitive Medical, Dental, & Vision Insurance
• Vacation & Sick Time
• Company Paid Life Insurance
• 401(k) with 4% Match
• Free Employee Assistance Program
• Robust Employee Recognition Program
• $20.00 YMCA Memberships
• Local and National Discount Programs
• STASH Hotel Partner Program Offering $69 per Night Hotel Across North and South America.
• Unlimited growth potential
• Delicious FREE Meals in Our Team Dining Facility

About the Company

• Saratoga Casino Hotel is the premier entertainment destination for the Capital Region.
• We strive to create special experiences one guest at a time.
• We care for and uplift our team members and the community.