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About the Role

The Mortgage Apprentice participates in a structured training and development program designed to prepare individuals for a career in residential mortgage lending. Apprentices gain hands-on experience, formal training, and mentorship while learning the end-to-end mortgage lending process in a banking environment.

Responsibilities

• Learn residential mortgage products, policies, and procedures
• Assist Mortgage Loan Officers with applications and documentation
• Collect borrower information and supporting documents
• Conduct pre-qualification data gathering under supervision
• Maintain loan files and update systems accurately
• Provide exceptional customer service to borrowers and referral partners
• Participate in Realtor and community outreach events
• Adhere to all compliance, fair lending, and bank regulations
• Participate in formal classroom and on-the-job training

Requirements

• High school diploma or equivalent
• Strong communication and customer service skills
• High attention to detail and organizational ability
• Proficiency with basic computer applications
• Associate or Bachelor’s degree in business, finance, or related field (Preferred)
• Sales, banking, or customer service experience (Preferred)
• Interest in real estate, mortgage lending, or financial services (Preferred)

Skills

• Communication skills
• Customer service skills
• Attention to detail
• Organizational ability
• Basic computer applications proficiency

Location

• Onsite

Work Type

• Full-time
• Apprenticeship

Experience Level

• Entry Level

Education Level

• High school diploma or equivalent
• Associate or Bachelor’s degree (Preferred)

Salary/Compensations

• $45,000 - $60,000

Benefits

• Medical insurance
• Dental insurance
• Vision insurance
• Health savings account with annual employer contribution
• 401(k)-retirement plan with generous employer match
• Paid time off
• 11 paid federal holidays
• Training and professional development programs
• Tuition reimbursement
• Reduced fees and rates on certain loan products
• Licensing and education costs covered by the Bank (NMLS, Notary, Lending Certificate)

About the Company

• At Trustco Bank, we’re committed to fostering a supportive and inclusive workplace where our employees can grow their careers.
• We believe that our people are our greatest asset and consider our employees as family.
• We value each team member’s contribution and offer a supportive, collaborative work environment.
• Join Trustco Bank and be part of a dedicated team committed to excellence in mortgage services.
• We believe that investing in our employees means investing in the future of our company.

Equal Opportunity

• Trustco Bank is an equal opportunity employer.
• All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, marital status, genetic information, disability, or protected veteran status.
• This includes, but is not limited to, hiring, placement, upgrading, transfer, demotion or promotion, recruitment, advertising or solicitation for employment, treatment during employment, rates of pay or other forms of compensation, selection for training, including apprenticeship, layoff or termination.
• It is the policy of Trustco Bank to cooperate to the fullest extent with the applicable regulations of the Civil Rights Act and any legislation on Equal Employment Opportunity.