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About the Role

Support Financial Advisors in running their day-to-day investment practice, enhancing customer service and client experience. This role involves processing paperwork, performing transactions, maintaining relationships, scheduling, and communicating with clients and financial companies. It serves as a potential first step towards future opportunities requiring industry licenses.

Responsibilities

• Act as a liaison between registered representatives and their clients.
• Answer phones, schedule appointments, and prepare materials for client meetings.
• Aid registered representatives in preparing client illustrations, graphs, charts, and reports.
• Prepare and complete client paperwork and follow-up tasks.
• Engage with clients via phone, virtual visits, and in-person to meet service needs.
• Organize client events and follow-up tasks.
• Maintain client records and retention management according to corporate requirements.
• Conduct proactive outreach for time-sensitive activities like RMDs and client reviews.
• Own inquiries and requests, collaborating with internal departments to meet service delivery expectations.
• Educate clients on account services, capabilities, and new technology.
• Complete required corporate training on new technologies and follow implementation guidelines.
• Maintain compliance guidelines and client communication records in AdviceWorks/SmartWorks and Redtail.
• Collaborate with Advisors through weekly meetings to support business plan processes, tasks, marketing, and communication follow-up.

Requirements

• High School Diploma or GED
• Experience in an administrative or customer service role
• Strong time management skills
• Excellent written and verbal communication skills
• Proficient in Microsoft Office tools (Word, Excel & PowerPoint)
• Ability to learn new programs

Skills

• Time management
• Written communication
• Verbal communication
• Microsoft Office proficiency
• Ability to learn new programs
• Attention to detail
• Organization skills
• Multitasking
• Workflow management
• Prioritization
• Adaptability to unexpected requests
• Self-starter
• Teamwork
• Independent work
• Professional attitude
• Positive attitude
• Friendly demeanor
• Trustworthiness
• Discretion with confidential information
• Active listening
• Detail retention

Location

• Onsite

Work Type

• Part Time
• Onsite

Experience Level

• Entry Level

Education Level

• High School Diploma or GED

Salary/Compensations

• $21.65-$28.35