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About the Role

Responsible for the overall building management, compliance, safety, and operational effectiveness of a 24-hour shelter program. Ensures compliance with DHS, OTDA, contractual, regulatory, and agency requirements while overseeing facility operations, security, staffing, incident management, emergency preparedness, inspections, building audits, and quality assurance activities. Works collaboratively with the Site Director and department leaders to ensure a safe, compliant, resident-centered, and high-performing shelter environment.

Responsibilities

Oversees daily site operations.
Works in partnership with the Site Director Office to effectively support program delivery.
Provides leadership and oversight for the operations aspect of a 24/7 shelter.
Ensures compliance with DHS, OTDA (city and state) contractual, and agency requirements.
Oversees facility operations, environmental health and safety standards, maintenance coordination, and inspection readiness.
Direct oversight of security operations, access control procedures, visitor management, contraband prevention efforts, and facility safety protocols.
Ensures timely reporting, investigation, review, and follow-up of incidents, enhanced incidents, grievances, complaints, and corrective action plans.
Oversees CARES documentation, incident reporting, bed management, client roster management, operational records, and required regulatory submissions.
Monitors operational performance metrics and key performance indicators and implements improvement strategies.
Conducts routine quality assurance reviews, facility inspections, environmental rounds, and compliance audits.
Leads emergency preparedness planning, evacuation procedures, and incident command response during emergencies.
Develops, implements, and monitors corrective action plans resulting from inspections, audits, monitoring visits, incident trends, or regulatory findings.
Oversees workforce scheduling and staffing coverage to ensure safe and effective 24-hour operations throughout three shifts.
Conducts regular supervision meetings, performance evaluations, coaching sessions, and disciplinary actions for shelter operations staff.
Recruits, trains, mentors, and develops operational staff.
Prepares operational reports and provides recommendations to site leadership regarding program performance and operational risks.
Collaborates with social services, housing, security, facilities, and administrative teams to support successful program outcomes.
Maintains critical files, inspection binders, emergency preparedness documentation, and operational records.
Serves as primary operational liaison during DHS, OTDA, monitoring visits, audits, inspections, and external shelter operations reviews.
Performs other job-related duties as assigned.
Directly supervises Operations Manager, RA Shift Supervisors, and other assigned operational staff.
Responsible for hiring, onboarding, scheduling, performance management, employee development, and corrective action processes for shelter operations staff.

Requirements

Minimum five (5) years of progressively responsible experience in shelter operations, homeless services, residential services, human services, or a related field.
Minimum three (3) years of management experience overseeing multi-shift or 24-hour operations.
Experience working within DHS, OTDA, supportive housing, emergency shelter, or similarly regulated environments strongly preferred.
F-80 Certificate of Fitness required or ability to obtain within required timeframe.
Food Handler Certification required or ability to obtain within required timeframe.
Naloxone Championship training required or ability to obtain within required timeframe.

Skills

Knowledge of DHS CARES, incident management requirements, and regulatory reporting standards preferred.
Knowledge of OTDA, DHS, OSHA, FDNY, and applicable shelter regulations and standards.
Strong understanding of access control procedures, security operations, emergency preparedness, and crisis management.
Experience preparing for audits, inspections, monitoring visits, and regulatory reviews.
Ability to interpret regulations, contractual requirements, policies, and procedures and implement operational controls.
Strong analytical, organizational, and problem-solving skills.
Excellent written, verbal, and interpersonal communication skills.
Ability to manage competing priorities in a fast-paced 24-hour environment.
Proficiency in Microsoft Office Suite, Paycom, CARES, and other operational systems.

Location

Manhattan, NY

Work Type

Onsite
Full time

Experience Level

Director
5+ years of experience
3+ years of management experience

Education Level

Bachelor’s degree in human services, Public Administration, Business Administration, Social Work, Criminal Justice, or related field preferred (Experience may be accepted in lieu of the degree).

Salary/Compensations

$85k

Benefits

Medical
Dental
Vision
401K with 6% match
Other possible benefits as provided

About the Company

Cherokee Nation Management & Consulting (CNMC) is a part of Cherokee Federal – the division of tribally owned federal contracting companies owned by Cherokee Nation Businesses.
As a trusted partner for more than 60 federal clients, Cherokee Federal LLCs are focused on building a brighter future, solving complex challenges, and serving the government’s mission with compassion and heart.
To learn more about CNMC, visit cherokee-federal.com.

Equal Opportunity

Cherokee Federal is a military friendly employer. Veterans and active military transitioning to civilian status are encouraged to apply.