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About the Role

The Inside Sales Representative plays a critical role in driving revenue growth by managing a portfolio of new and existing customer accounts. This role is responsible for servicing, developing, and expanding accounts through proactive outreach, relationship building, and solution-based selling. You will generate sales, strengthen customer relationships, and consistently meet performance targets that contribute to the company’s overall success.

Responsibilities

• Respond quickly and professionally to customer inquiries through phone, email, chat, and other channels
• Manage and support customer accounts while ensuring consistent service and responsiveness
• Cultivate and expand a loyal customer base by delivering strong value and solutions
• Prospect for new opportunities and build a strong, sustainable sales pipeline
• Build and maintain strong relationships that drive repeat business and referrals
• Assist customers with inquiries, pricing, and product information
• Follow up on leads and existing accounts in a timely, helpful manner
• Perform outbound prospecting and follow-up to acquire net new customers
• Participate in ongoing sales and industry-specific product training
• Prepare quotes and process orders accurately
• Keep track of customer interactions and updates in the system
• Work with team members to ensure smooth order fulfillment and customer satisfaction
• Occasionally reach out to past or potential customers to check in and offer support

Requirements

• Proven inside sales experience is required for this role
• Experience managing customers across multiple regions (preferred)
• Strong account management and revenue-generation background
• Excellent typing skills with fast accurate data entry
• Ability to calculate margins, understand cost structures and apply correct markup percentages
• Strong basic math skills, including decimals and fractions
• Excellent phone communication and computer proficiency
• Self-starter with strong drive to hit goals, a proactive mindset and a genuine curiosity to learn and grow
• Prolonged periods of sitting
• Must be able to lift 15lbs

Skills

• Customer service mindset
• Clear communication
• Attention to detail
• Reliability and teamwork
• Problem solving

Location

• Austin, TX 78744

Work Type

• Inside Sales

Education Level

• Bachelor’s degree in business administration, marketing, communications or related field (preferred)

Salary/Compensations

• $65,000.00 - $68,000.00 Salary/year