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About the Role

The Recertification Specialist supports the Community Leader in daily operations, providing administrative and clerical support, managing resident inquiries and complaints, processing payments, monitoring accounts, and handling the eviction process and collections.

Responsibilities

• Engage in accurate and efficient approval process of all resident move-in and re-certification files per income limitations based on regulatory requirements, partnership agreements, and other program requirements
• Maintain expert knowledge of applicable funding programs and current compliance changes from government and syndicate agencies and report to supervisor, as necessary
• Renewal of residents’ leases
• Show available apartments and follow-up on leads
• Process rental applications and maintain the waitlist
• Provide exceptional customer service to residents, answers inquiries and direct calls
• Input residents' service order requests and submit to maintenance staff
• Accept and process rental payments according to HL policy and procedure
• Follow-up on outstanding balances, prepare and send late notices and eviction notices, and monitor household accounts
• Confer with their Community Leader on all evictions, lease violations, and special arrangements
• Prepare program compliance reports related to collections and resident payment history
• Process rental applications and credit checks
• Work to minimize vacancies, promote good working resident and public relations, and assure program compliance with applicants and residents
• Works independently and within a team on nonrecurring and ongoing projects
• Maintaining accounts payable/receivable filing, scanning documents, establishing appropriate electronic files, answering phone calls along with directing calls and returning voicemail messages
• Completing weekly internal and external reporting specific to resident accounts to Community Leader
• Other duties as assigned

Requirements

• High school diploma required
• Previous property management experience preferred
• Ability to work well with others
• Good communication skills
• Good computer skills
• Ability to multi-task

Skills

• Communication skills
• Computer skills
• Multi-tasking

Location

• Albany, NY 12210

Work Type

• Office environment

Experience Level

• Previous property management experience preferred

Education Level

• High school diploma required

Salary/Compensations

• $21.00 - $23.00 Hourly

About the Company

• It is the policy of Home Leasing LLC. not to discriminate against any applicant for employment, or any employee because of age, color, sex, disability, national origin, race, religion, or veteran status.

Equal Opportunity

• It is the policy of Home Leasing LLC. not to discriminate against any applicant for employment, or any employee because of age, color, sex, disability, national origin, race, religion, or veteran status.