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About the Role
The Senior Account Manager serves as the primary point of contact and trusted advisor for a portfolio of strategic customers, focusing on relationship health, retention, and expansion within the CPG sector.
Responsibilities
- Own end-to-end customer relationship, build executive-level trust, run business reviews, and maintain account plans.
- Develop and execute adoption and value-realization plans aligning product capabilities with customer KPIs and business outcomes.
- Identify renewal and expansion opportunities and collaborate with internal teams to capture revenue.
- Coordinate internal teams to resolve escalations, remove blockers, and ensure timely delivery of outcomes.
- Monitor account health using metrics and signals, driving proactive interventions.
- Create and maintain accurate account forecasts, opportunity pipelines, and CRM records, communicating status to leadership.
- Lead contract renewals and commercial discussions.
- Capture and communicate customer feedback and market intelligence to influence product roadmap and messaging.
- Develop and deliver executive presentations, ROI analyses, and business cases.
- Mentor junior account managers and contribute to best practices and playbooks.
Requirements
- Bachelor’s degree or equivalent experience.
- 5–8+ years of customer-facing account management, customer success, or enterprise sales experience.
- Proven track record of driving renewals, expansions, and measurable customer outcomes.
- Strong commercial acumen, negotiation skills, and experience managing contract renewals.
- Excellent stakeholder management skills and ability to influence at senior levels.
- Experience using CRM and customer success tools (e.g., Salesforce, Gainsight, Totango).
- Strong data-driven decision-making skills.
Skills
- Account Management
- Customer Success
- Enterprise Sales
- Relationship Management
- Business Development
- Cross-functional Team Coordination
- Product Adoption
- Value Realization
- Forecasting
- CRM Tools
- Customer Success Tools
- Negotiation
- Stakeholder Management
- Data Analysis
Experience Level
- Senior
Education Level
- Bachelor's degree or equivalent experience
About the Company
- Our Values unite us. They are what drive our success – and the success of our customers.
Equal Opportunity
- All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.