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About the Role
WRITER is seeking a customer success professional to manage deployment and activation for a portfolio of clients. You will deeply understand customer objectives, build programs and communities to achieve measurable outcomes, and partner with a Transformation lead to drive adoption of WRITER's AI capabilities.
Responsibilities
- Own activation and platform success
- Deeply understand each customer's specific use cases, business objectives, and success metrics
- Build and co-develop custom AI solutions with customers, translating their specific use cases into workflows that drive measurable business impact
- Design and execute activation strategies that drive measurable platform adoption and business outcomes
- Implement champion programs, office hours, usage dashboards, customized trainings, and workshops
- Build champion communities
- Create advocate networks and champion communities within customer organizations
- Establish power user communities that drive peer-to-peer learning
- Train internal customer trainers to scale enablement
- Design innovative customer experiences that deepen engagement
- Lead educational workshops & live events
- Facilitate dynamic live and virtual training sessions tailored to diverse audiences
- Partner with curriculum team while owning customization and delivery for your customers
- Create memorable learning experiences that inspire action and drive adoption
- Refine materials based on customer feedback and adoption data
- Work cross-functionally to understand evolving customer needs
- Identify gaps and champion new training opportunities
- Build deep relationships with customer stakeholders and executive sponsors
Requirements
- At least 5 years of proven track record owning activation success and driving measurable adoption outcomes
- Deep experience understanding customer use cases: discover, map, and leverage specific workflows and business objectives
- Experience implementing activation strategies: champion programs, office hours, dashboards, and workshops
- Success building advocate networks and power user communities
- Ability to connect platform usage to business outcomes and articulate ROI
- Ability to scope, design, and deliver custom solutions and demos tailored to customer use cases, working hands-on alongside business stakeholders
- Comfortable understanding technical concepts and communicating them effectively to varied audiences
- Ability to demonstrate use cases and articulate business value
- Expertise delivering virtual and live instructor-led workshops
- Skilled at tailoring content and delivery to diverse audiences based on their use cases
- Ability to partner effectively with curriculum teams while owning customization and delivery
- Excellence building relationships with stakeholders at all levels
- Strong program management skills and natural advisor mindset
- Thrive in fast-paced environments; comfortable with experimentation
- Self-aware, feedback-driven, and committed to continuous growth
- 25% domestic and international travel may be required
Skills
- Customer success
- Activation
- AI
- Technical proficiency
- Facilitation
- Education
- Collaboration
- Program management
Location
- London
Work Type
- Hybrid
Experience Level
- 5+ years
Benefits
- Generous PTO, plus company holidays
- Comprehensive medical and dental insurance
- Paid parental leave for all parents (16 weeks)
- Fertility and family planning support
- Early-detection cancer testing through Galleri
- Competitive pension scheme and company contribution
- Annual work-life stipends for wellness and learning and development
- Company-wide off-sites and team off-sites
- Competitive compensation and company stock options
About the Company
- WRITER is where the world's leading enterprises orchestrate AI-powered work.
- Our vision is to expand human capacity through superintelligence.
- We are proving it's possible through powerful, trustworthy AI that unites IT and business teams to unlock enterprise-wide transformation.
- Hundreds of companies like Mars, Marriott, Uber, and Vanguard use WRITER's end-to-end platform to build and deploy AI agents grounded in their company's data and fueled by enterprise-grade LLMs.
- Valued at $1.9B and backed by industry-leading investors, WRITER is rapidly cementing its position as the leader in enterprise generative AI.
- Founded in 2020 with office hubs in San Francisco, New York City, Seattle, Austin, Chicago, and London, our team thinks big and moves fast.
- We are looking for smart, hardworking builders and scalers to join our journey to create a better future of work with AI.