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About the Role
Serve as a high-impact partner for strategic Fortune 100 accounts, architecting change and helping organizations rethink their operations. Translate the WRITER platform's capabilities into measurable P&L impact and guide executives in shifting to an AI-first operating model. This role is key to building the playbook for enterprise AI transformation and driving the next industrial revolution by helping C-suite leaders realize full-scale value from AI.
Responsibilities
- Manage a portfolio of customers while leading ROI and value initiatives in partnership with a customer success manager.
- Act as a strategic transformation partner for Fortune 50-100 customers by setting vision and defining the JTBD framework with leadership teams to drive AI adoption.
- Build and manage C-suite relationships as a trusted advisor to make AI a top priority for executives.
- Lead value realization and ROI delivery by conducting analysis through surveys and interviews to frame the P&L impact of AI adoption in business reviews.
- Orchestrate complex cross-functional programs across multiple stakeholders while managing customer teams, escalations, risk mitigation, and program updates.
- Proactively identify and drive expansion opportunities by anticipating customer needs and working with sales on cross-sell and upsell initiatives.
- Scale transformation best practices by producing and "processifying" decks, frameworks, and communications for the wider team.
Requirements
- 5-9 years in strategic account management or transformation consulting for Fortune 50-100 companies with a proven track record of building C-suite relationships and leading large-scale transformations.
- Mastery of change management and strategic thinking with the ability to set vision, define frameworks, and translate capabilities to measurable outcomes and P&L impact.
- Exceptional executive presence and communication skills used to lead composed presentations to boards while proactively orchestrating cross-functional teams and resolving conflicts.
- A curious mindset and an active listening style that marks you as a genuine leader who people want to follow.
- A strong professional background in management consulting or strategy advisory which will help you navigate our customers' complex business environments.
- An intrinsic motivation to do your best work while remaining deeply aligned with our core values to Connect, Challenge, and Own.
Location
- London
Work Type
- Hybrid
Experience Level
- 5-9 years
Benefits
- Generous PTO, plus company holidays
- Comprehensive medical and dental insurance
- Paid parental leave for all parents (16 weeks)
- Fertility and family planning support
- Early-detection cancer testing through Galleri
- Competitive pension scheme and company contribution
- Annual work-life stipends for wellness, learning and development
- Company-wide off-sites and team off-sites
- Competitive compensation and company stock options
About the Company
- WRITER is where the world's leading enterprises orchestrate AI-powered work, with a vision to expand human capacity through superintelligence. The company provides a platform for hundreds of companies to build and deploy AI agents grounded in their data and fueled by enterprise-grade LLMs. Valued at $1.9B and backed by investors like Premji Invest, Radical Ventures, and ICONIQ Growth, WRITER is a leader in enterprise generative AI. Founded in 2020, the company has office hubs in San Francisco, New York City, Seattle, Austin, Chicago, and London, and seeks smart, hardworking individuals to join their journey to create a better future of work with AI.