Impress employers and recruiters.
Choose from hundreds of resume examples.
Impress employers and recruiters.
Choose from hundreds of resume examples.
Tailor your resume to this Strategic AI adoption lead (UK) role.
Rezi rewrites your resume against WRITER's job description. Free.
Tailor your resume to this Strategic AI adoption lead (UK) role.
Rezi rewrites your resume against WRITER's job description. Free.
Don't guess if your resume is good enough.
See how it scores against the Strategic AI adoption lead (UK) posting at WRITER — free, in seconds.
Don't guess if your resume is good enough.
See how it scores against the Strategic AI adoption lead (UK) posting at WRITER — free, in seconds.
About the Role
WRITER is seeking a customer success professional to manage deployment and activation for a portfolio of clients. You will deeply understand customer business objectives and build programs to achieve measurable outcomes. Partnering with a Transformation lead, you will identify suitable WRITER capabilities, design strategies for adoption, and guide customers in scaling their AI programs.
Responsibilities
- Own activation and platform success
- Deeply understand each customer's specific use cases, business objectives, and success metrics
- Build and co-develop custom AI solutions with customers, translating their specific use cases into workflows that drive measurable business impact
- Design and execute activation strategies that drive measurable platform adoption and business outcomes
- Implement champion programs, office hours, usage dashboards, customized trainings, and workshops
- Build champion communities
- Create advocate networks and champion communities within customer organizations
- Establish power user communities that drive peer-to-peer learning
- Train internal customer trainers to scale enablement
- Design innovative customer experiences that deepen engagement
- Lead educational workshops & live events
- Facilitate dynamic live and virtual training sessions tailored to diverse audiences
- Partner with curriculum team while owning customization and delivery for your customers
- Create memorable learning experiences that inspire action and drive adoption
- Refine materials based on customer feedback and adoption data
- Work cross-functionally to understand evolving customer needs
- Identify gaps and champion new training opportunities
- Build deep relationships with customer stakeholders and executive sponsors
Requirements
- At least 9 years of proven track record owning activation success and driving measurable adoption outcomes
- Deep experience understanding customer use cases: discover, map, and leverage specific workflows and business objectives
- Experience implementing activation strategies: champion programs, office hours, dashboards, and workshops
- Success building advocate networks and power user communities
- Ability to connect platform usage to business outcomes and articulate ROI
- Ability to scope, design, and deliver custom solutions and demos tailored to customer use cases, working hands-on alongside business stakeholders
- Comfortable understanding technical concepts and communicating them effectively to varied audiences
- Ability to demonstrate use cases and articulate business value
- Expertise delivering virtual and live instructor-led workshops
- Skilled at tailoring content and delivery to diverse audiences based on their use cases
- Ability to partner effectively with curriculum teams while owning customization and delivery
- Excellence building relationships with stakeholders at all levels
- Strong program management skills and natural advisor mindset
- Thrive in fast-paced environments; comfortable with experimentation
- Self-aware, feedback-driven, and committed to continuous growth
- 25% domestic and international travel may be required
Skills
- Customer success
- Activation
- AI
- Technical proficiency
- Facilitation
- Education
- Program management
- Collaboration
Location
- London
Work Type
- Hybrid
Experience Level
- 9+ years
Benefits
- Generous PTO, plus company holidays
- Comprehensive medical and dental insurance
- Paid parental leave for all parents (16 weeks)
- Fertility and family planning support
- Early-detection cancer testing through Galleri
- Competitive pension scheme and company contribution
- Annual work-life stipends for wellness and learning and development
- Company-wide off-sites and team off-sites
- Competitive compensation and company stock options
About the Company
- WRITER is where the world's leading enterprises orchestrate AI-powered work.
- Our vision is to expand human capacity through superintelligence.
- We are proving it's possible through powerful, trustworthy AI that unites IT and business teams to unlock enterprise-wide transformation.
- Hundreds of companies like Mars, Marriott, Uber, and Vanguard use WRITER's end-to-end platform to build and deploy AI agents grounded in their company's data and fueled by enterprise-grade LLMs.
- Valued at $1.9B and backed by industry-leading investors, WRITER is rapidly cementing its position as the leader in enterprise generative AI.
- Founded in 2020 with office hubs in San Francisco, New York City, Seattle, Austin, Chicago, and London, our team thinks big and moves fast.
- We are looking for smart, hardworking builders and scalers to join our journey to create a better future of work with AI.