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About the Role
WRITER is seeking a customer success professional to own deployment and activation success across a customer portfolio. You will deeply understand customer business objectives and build programs to turn AI investment into measurable outcomes. Partnering with a Transformation lead, you will identify WRITER capabilities for specific use cases and drive adoption through strategies like building champion networks, running workshops, and advising on scaling AI programs.
Responsibilities
- Own activation and platform success
- Deeply understand each customer's specific use cases, business objectives, and success metrics
- Build and co-develop custom AI solutions with customers, translating their specific use cases into workflows that drive measurable business impact
- Design and execute activation strategies that drive measurable platform adoption and business outcomes
- Implement champion programs, office hours, usage dashboards, customized trainings, and workshops
- Build champion communities
- Establish power user communities that drive peer-to-peer learning
- Train internal customer trainers to scale enablement
- Design innovative customer experiences that deepen engagement
- Lead educational workshops & live events
- Facilitate dynamic live and virtual training sessions tailored to diverse audiences
- Partner with curriculum team while owning customization and delivery for your customers
- Create memorable learning experiences that inspire action and drive adoption
- Refine materials based on customer feedback and adoption data
- Work cross-functionally to understand evolving customer needs
- Identify gaps and champion new training opportunities
- Build deep relationships with customer stakeholders and executive sponsors
Requirements
- At least 5 years of proven track record owning activation success and driving measurable adoption outcomes
- Deep experience understanding customer use cases: discover, map, and leverage specific workflows and business objectives
- Experience implementing activation strategies: champion programs, office hours, dashboards, and workshops
- Success building advocate networks and power user communities
- Ability to connect platform usage to business outcomes and articulate ROI
- Ability to scope, design, and deliver custom solutions and demos tailored to customer use cases, working hands-on alongside business stakeholders
- Comfortable understanding technical concepts and communicating them effectively to varied audiences
- Ability to demonstrate use cases and articulate business value
- Expertise delivering virtual and live instructor-led workshops
- Skilled at tailoring content and delivery to diverse audiences based on their use cases
- Ability to partner effectively with curriculum teams while owning customization and delivery
- Excellence building relationships with stakeholders at all levels
- Strong program management skills and natural advisor mindset
- Thrive in fast-paced environments; comfortable with experimentation
- Self-aware, feedback-driven, and committed to continuous growth
- 25% domestic and international travel may be required
Skills
- Customer success
- Activation
- AI
- Technical proficiency
- Facilitation
- Education
- Collaboration
- Program management
- Advising
Location
- New York City
Work Type
- Hybrid
Experience Level
- 5+ years
Benefits
- Generous PTO, plus company holidays
- Medical, dental, and vision coverage for you and your family
- Paid parental leave for all parents (16 weeks)
- Fertility and family planning support
- Early-detection cancer testing through Galleri
- Flexible spending account and dependent FSA options
- Health savings account for eligible plans with company contribution
- Annual work-life stipends for wellness and learning/development
- Company-wide off-sites and team off-sites
- Competitive compensation
- Company stock options
- 401k
About the Company
- WRITER is where the world's leading enterprises orchestrate AI-powered work, with a vision to expand human capacity through superintelligence.
- The company offers a powerful, trustworthy AI platform that unites IT and business teams to unlock enterprise-wide transformation.
- Hundreds of companies use WRITER's platform to build and deploy AI agents grounded in their company's data.
- Valued at $1.9B and backed by industry-leading investors, WRITER is a leader in enterprise generative AI.
- Founded in 2020 with office hubs in San Francisco, New York City, Seattle, Austin, Chicago, and London, the team thinks big and moves fast.
Equal Opportunity
- WRITER is an equal-opportunity employer and is committed to diversity.
- Hiring and employment decisions are not made based on race, color, religion, creed, gender, national origin, age, disability, veteran status, marital status, pregnancy, sex, gender expression or identity, sexual orientation, citizenship, or any other basis protected by applicable local, state or federal law.
- Under the San Francisco Fair Chance Ordinance, qualified applicants with arrest and conviction records will be considered for employment.
- By submitting your application, you acknowledge and agree to WRITER's Global Candidate Privacy Notice.