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About the Role

WRITER is seeking a customer success professional to own deployment and activation success across a customer portfolio. You will deeply understand customer business objectives and build programs to turn AI investment into measurable outcomes. Partnering with a Transformation lead, you will identify WRITER capabilities for specific use cases and drive adoption through strategies like building champion networks, running workshops, and advising on scaling AI programs.

Responsibilities

Own activation and platform success
Deeply understand each customer's specific use cases, business objectives, and success metrics
Build and co-develop custom AI solutions with customers, translating their specific use cases into workflows that drive measurable business impact
Design and execute activation strategies that drive measurable platform adoption and business outcomes
Implement champion programs, office hours, usage dashboards, customized trainings, and workshops
Build champion communities
Establish power user communities that drive peer-to-peer learning
Train internal customer trainers to scale enablement
Design innovative customer experiences that deepen engagement
Lead educational workshops & live events
Facilitate dynamic live and virtual training sessions tailored to diverse audiences
Partner with curriculum team while owning customization and delivery for your customers
Create memorable learning experiences that inspire action and drive adoption
Refine materials based on customer feedback and adoption data
Work cross-functionally to understand evolving customer needs
Identify gaps and champion new training opportunities
Build deep relationships with customer stakeholders and executive sponsors

Requirements

At least 9 years of proven track record owning activation success and driving measurable adoption outcomes
Deep experience understanding customer use cases: discover, map, and leverage specific workflows and business objectives
Experience implementing activation strategies: champion programs, office hours, dashboards, and workshops
Success building advocate networks and power user communities
Ability to connect platform usage to business outcomes and articulate ROI
Ability to scope, design, and deliver custom solutions and demos tailored to customer use cases, working hands-on alongside business stakeholders
Comfortable understanding technical concepts and communicating them effectively to varied audiences
Ability to demonstrate use cases and articulate business value
Expertise delivering virtual and live instructor-led workshops
Skilled at tailoring content and delivery to diverse audiences based on their use cases
Ability to partner effectively with curriculum teams while owning customization and delivery
Excellence building relationships with stakeholders at all levels
Strong program management skills and natural advisor mindset
Thrive in fast-paced environments; comfortable with experimentation
Self-aware, feedback-driven, and committed to continuous growth
25% domestic and international travel may be required

Skills

Customer success
Activation
AI
Technical proficiency
Facilitation
Education
Collaboration
Program management

Location

New York City

Work Type

Hybrid

Experience Level

9+ years

Benefits

Generous PTO, plus company holidays
Medical, dental, and vision coverage for you and your family
Paid parental leave for all parents (16 weeks)
Fertility and family planning support
Early-detection cancer testing through Galleri
Flexible spending account and dependent FSA options
Health savings account for eligible plans with company contribution
Annual work-life stipends for wellness
Annual work-life stipends for learning and development
Company-wide off-sites and team off-sites
Competitive compensation
Company stock options
401k

About the Company

WRITER is where the world's leading enterprises orchestrate AI-powered work.
Our vision is to expand human capacity through superintelligence.
We are proving it's possible through powerful, trustworthy AI that unites IT and business teams together to unlock enterprise-wide transformation.
Hundreds of companies like Mars, Marriott, Uber, and Vanguard are building and deploying AI agents that are grounded in their company's data and fueled by WRITER's enterprise-grade LLMs.
Valued at $1.9B and backed by industry-leading investors including Premji Invest, Radical Ventures, and ICONIQ Growth, WRITER is rapidly cementing its position as the leader in enterprise generative AI.
Founded in 2020 with office hubs in San Francisco, New York City, Seattle, Austin, Chicago, and London, our team thinks big and moves fast.
We're looking for smart, hardworking builders and scalers to join us on our journey to create a better future of work with AI.

Equal Opportunity

WRITER is an equal opportunity employer and is committed to diversity.
We don't make hiring or employment decisions based on race, color, religion, creed, gender, national origin, age, disability, veteran status, marital status, pregnancy, sex, gender expression or identity, sexual orientation, citizenship, or any other basis protected by applicable local, state or federal law.
Under the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.