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About the Role
We are seeking a visionary and execution-oriented AI Transformation Lead to partner with our strategic Fortune 100 accounts. This role involves architecting change, helping large organizations rethink their operations, and translating the WRITER platform's capabilities into measurable P&L impact. You will guide executives in shifting to an AI-first operating model, building the playbook for enterprise AI transformation and driving value realization.
Responsibilities
- Manage a portfolio of customers while leading ROI and value initiatives in partnership with a customer success manager.
- Act as a strategic transformation partner for Fortune 50-100 customers by setting vision and defining the JTBD framework with leadership teams to drive AI adoption.
- Build and manage C-suite relationships as a trusted advisor to make AI a top priority for executives.
- Lead value realization and ROI delivery by conducting analysis through surveys and interviews to frame the P&L impact of AI adoption in business reviews.
- Orchestrate complex cross-functional programs across multiple stakeholders while managing customer teams, escalations, risk mitigation, and program updates.
- Proactively identify and drive expansion opportunities by anticipating customer needs and working with sales on cross-sell and upsell initiatives.
- Scale transformation best practices by producing and "processifying" decks, frameworks, and communications for the wider team.
Requirements
- Over 10 years in strategic account management or transformation consulting for Fortune 50-100 companies.
- Proven track record of building C-suite relationships and leading large-scale transformations.
- Mastery of change management and strategic thinking with the ability to set vision, define frameworks, and translate capabilities to measurable outcomes and P&L impact.
- Exceptional executive presence and communication skills used to lead composed presentations to boards while proactively orchestrating cross-functional teams and resolving conflicts.
- A curious mindset and an active listening style.
- A strong professional background in management consulting or strategy advisory.
- Intrinsic motivation to do your best work while remaining deeply aligned with our core values to Connect, Challenge, and Own.
Skills
- AI transformation
- Strategic account management
- Transformation consulting
- Change management
- Strategic thinking
- Executive presence
- Communication
- Cross-functional program orchestration
- Relationship building
- P&L impact analysis
- Value realization
- ROI analysis
Location
- New York City
Work Type
- Hybrid
Experience Level
- Over 10 years
Benefits
- Generous PTO, plus company holidays
- Medical, dental, and vision coverage for you and your family
- Paid parental leave for all parents (16 weeks)
- Fertility and family planning support
- Early-detection cancer testing through Galleri
- Flexible spending account and dependent FSA options
- Health savings account for eligible plans with company contribution
- Annual work-life stipends for wellness and learning and development
- Company-wide off-sites and team off-sites
- Competitive compensation
- Company stock options
- 401k
About the Company
- WRITER is where the world's leading enterprises orchestrate AI-powered work, with a vision to expand human capacity through superintelligence.
- The company offers a powerful, trustworthy AI platform that unites IT and business teams to unlock enterprise-wide transformation.
- Hundreds of companies like Mars, Marriott, Uber, and Vanguard use WRITER's platform to build and deploy AI agents grounded in their company's data.
- Valued at $1.9B and backed by industry-leading investors, WRITER is a leader in enterprise generative AI.
- Founded in 2020 with office hubs in San Francisco, New York City, Seattle, Austin, Chicago, and London, the team thinks big and moves fast.
- WRITER is looking for smart, hardworking builders and scalers to join their journey to create a better future of work with AI.
Equal Opportunity
- WRITER is an equal-opportunity employer and is committed to diversity.
- Hiring and employment decisions are not made based on race, color, religion, creed, gender, national origin, age, disability, veteran status, marital status, pregnancy, sex, gender expression or identity, sexual orientation, citizenship, or any other basis protected by applicable local, state or federal law.
- Under the San Francisco Fair Chance Ordinance, qualified applicants with arrest and conviction records will be considered for employment.
- By submitting your application, you acknowledge and agree to WRITER's Global Candidate Privacy Notice.