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About the Role

Join LendDirect, a leading consumer credit lender and proud member of the Attain Finance family, to kickstart your career in consumer finance. We offer convenient and accessible financial services, driven by innovation and collaboration, where your contributions are valued.

Responsibilities

• Provide outstanding support to both new and existing customers, guiding them through the loan process with care and professionalism.
• Use consultative sales techniques to educate customers on financial products and services, identifying opportunities to upsell and cross-sell.
• Manage inbound calls with confidence and make proactive outbound calls to attract new business and promote our offerings.
• Collaborate with customers on past-due accounts, offering solutions and working toward resolution.
• Participate in a hands-on training program with one-on-one mentoring to build your skills and confidence.
• Follow all regulatory guidelines and company policies to protect customer information and company assets.

Requirements

• A genuine desire to help others and provide top-tier service in every interaction.
• Confidence in promoting products and services that meet customer needs.
• Excellent verbal and written communication skills, with the ability to build rapport quickly.
• Ability to think on your feet and offer creative solutions to customer challenges.
• Willingness to learn new systems and processes in a dynamic environment.
• A collaborative spirit with a desire to contribute to team success.
• High School diploma or equivalent required.
• Experience in customer service, sales, or consumer finance is preferred but not required.

Skills

• Customer Service
• Loans
• Financial Services
• Lending
• Sales
• Communication
• Problem-Solving
• Adaptability

Location

• 1017 Wilson Avenue, Suite 303, North York, ON M3K 1Z1

Work Type

• Full-time
• Onsite

Experience Level

• Entry Level

Education Level

• High School Diploma or equivalent
• College coursework or degree is a plus

Salary/Compensations

• $19.00 - $25.00 per hour

Benefits

• Paid time off
• Health benefits
• Basic life insurance
• Disability coverage
• Optional voluntary life benefits
• RRSP/DPSP program with company matching contributions after three months
• Employee Assistance Program
• Emergency Relief Fund
• Attain4All
• Tuition Reimbursement
• Leadership Development Programs
• Potential to earn through the Monthly Bonus Program

About the Company

• LendDirect is a proud member of the Attain Finance family, bringing over 50 years of expertise in providing credit solutions across the U.S. and Canada.
• We develop convenient, easily accessible financial services that meet our customers' growing needs.
• Our portfolio includes distinguished brands like Cash Money®, LendDirect®, and Heights Finance, each constantly evolving to better serve our customers.
• We are a leading consumer credit lender that thrives on innovation and collaboration.

Equal Opportunity

• Attain Finance Supports Equal Employment Opportunity.
• Attain Finance is committed to a policy of providing equal employment opportunity to all qualified employees and applicants.
• We do not discriminate on the basis of race, color, sex, religion, national origin, marital status, age, disability, veteran status, or genetic information in any personnel practice, including recruitment, hiring, training, compensation, promotion, and discipline.
• We do not discriminate based on any other characteristic protected by applicable state/provincial or local law.
• Attain Finance provides reasonable accommodation to qualified employees who have protected disabilities to the extent required by federal law and any state/provincial law.