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About the Role

The Produce Manager is responsible for the successful operation and profitability of the produce department, including training, directing, and monitoring all department staff. Department Managers also fulfill the duties of the Manager on Duty (MOD) on a scheduled basis.

Responsibilities

• Provide world-class customer service as a top priority.
• Exemplify integrity, responsibility, and excellence, adhering to all policies.
• Create an inviting, full, and shopable department.
• Order for the produce department and maintain accurate inventory levels.
• Manage margin, COGS, and overall department profitability, minimizing shrink and maximizing effective purchasing.
• Set and maintain the department daily, ensuring produce racks are consistently fresh, full, and abundant.
• Cull, crisp, rotate, and properly handle/store produce.
• Ensure only certified organic produce is ordered and received.
• Ensure all in-stock products and conditions meet company standards.
• Ensure all tools and equipment are cleaned according to health department and company standards.
• Receive all incoming produce orders per company standards.
• Offer and follow up on special orders.
• Train and monitor department personnel.
• Collaborate with other department managers to cross-train staff.
• Conduct active and passive demos.
• Merchandise shelves, endcaps, and dynamic displays.
• Assist in interviewing and hiring for department needs.
• Work with the store manager to address performance and/or disciplinary issues.
• Handle register functions including backup cashiering, managing customer returns, addressing customer complaints, and covering register shift changes.
• Maintain the safety and security of customers and employees.
• Manage business disruptions such as loiterers, solicitation, emergency weather situations, and bathroom misuse.
• Answer customer questions per company standards and policies, including the use of Structure/Function statements and/or statements of nutritional support.
• Continually increase product knowledge.
• Utilize email and IS programs as needed.
• Open and close the store.
• Complete DSR and closing cash processes in the absence of other qualified employees.
• Work a schedule based on store needs, including evenings, weekends, and holidays.
• Be hands-on and do whatever it takes to get the job done and make the company thrive.

Requirements

• High School diploma, GED or equivalent preferred.
• Ability to obtain forklift certification.
• 1-2 years of experience in a grocery/retail/produce environment preferred; natural foods background is a plus.
• 1-2 years of experience supervising others preferred.
• Ability to pass food safety training courses and/or certifications as required by law and maintain compliance.
• Ability to manage changing priorities and stay focused.
• Sense of urgency in task completion.
• Excellent customer service skills.
• Ability to take direction and follow through.
• Must be cashier trained and able to count currency.
• Proficient in MS Word, Excel and Outlook.
• Ability to constantly lift or carry up to 10 lbs., frequently lift or carry 11-20 lbs., and occasionally lift or carry 21-50 lbs.
• Ability to occasionally lift or carry 51-100 lbs. with a team lift.
• Ability to frequently push or pull up to 15 lbs. and occasionally push or pull 16-100 lbs.
• Ability to occasionally use the computer for data entry and mouse use.
• Ability to constantly walk, stand, use fine motor manipulations, grip, bend, twist, turn, and reach outward.
• Ability to frequently reach above chest.
• Ability to occasionally sit, squat, kneel, and climb as needed.
• Ability to frequently work with sharp tools and equipment, dust, fumes, and congested worksite.
• Ability to occasionally work with noise, cold, heat, wet, humid, outside, heights, and contact stress.

Skills

• Customer Service
• Inventory Management
• Merchandising
• Staff Training
• MS Word
• MS Excel
• MS Outlook

Work Type

• Full-Time

Experience Level

• 1-2 years of experience in a grocery/retail/produce environment
• 1-2 years of experience supervising others

Education Level

• High School diploma, GED or equivalent preferred

Salary/Compensations

• USD $23.62/Hr.

Benefits

• Birthday Bonus Pay
• Vitamin Bucks (up to $2,080 earned as store credit annually)
• Holiday Pay for 5 Holidays – Stores Closed
• Paid Time Off (sick days and vacation) that Increases with Tenure
• Paid Nutrition Education
• good4u Crew Member Discount
• {N}power Program (customer appreciation and rewards program)
• Regular, Scheduled Pay Increases
• Advancement Opportunities and Career Development
• Health and Wellness Program
• Employee Assistance Program (EAP)
• Employee Referral Program
• Medical, Dental and Vision Insurance
• Paid Parental Leave
• Paid Medical Leave (through company paid short-term disability insurance)
• Company Paid Short-Term Disability Insurance
• Company Paid Life Insurance
• Voluntary Benefits Including Hospital Indemnity, Accident Insurance, Long-Term Disability Insurance, Term Life Insurance
• Retirement Savings Plan (401k) with discretionary Company Match
• Healthcare and Dependent Care Flexible Spending Account (FSA)
• Health Savings Account (HSA) with Company Match

About the Company

• At the heart of Natural Grocers' commitment to our community and crew is this belief: All people should be empowered to experience health and wellbeing!
• We cannot be true to this conviction without honoring diversity and cultivating inclusion throughout every aspect of our organization.
• At Natural Grocers, we honor our differences, embrace diversity, and cultivate inclusion because both individual and societal health are rooted in these principles.
• Our Crew is diverse not only in gender, race, ethnicity, sexual orientation, religion, abilities, and age but also in cultural backgrounds, thoughts, and ideas.
• Celebrating our diversity refreshes, expands, and shapes our perspective, energizing our mission of equitable access to health and wellness for all.
• We welcome everyone who would like to join us in this mission, with gratitude for the unique life experience each person brings to the table.
• We’re committed to nurturing an ecosystem of diversity and inclusion in which our Crew can continue to thrive.

Equal Opportunity

• All people should be empowered to experience health and wellbeing!
• We cannot be true to this conviction without honoring diversity and cultivating inclusion throughout every aspect of our organization.
• At Natural Grocers, we honor our differences, embrace diversity, and cultivate inclusion because both individual and societal health are rooted in these principles.
• Our Crew is diverse not only in gender, race, ethnicity, sexual orientation, religion, abilities, and age but also in cultural backgrounds, thoughts, and ideas.
• Celebrating our diversity refreshes, expands, and shapes our perspective, energizing our mission of equitable access to health and wellness for all.
• We welcome everyone who would like to join us in this mission, with gratitude for the unique life experience each person brings to the table.
• We’re committed to nurturing an ecosystem of diversity and inclusion in which our Crew can continue to thrive.