Patient Service Specialist - Medical Front Office
Baylor Scott & White Institute for Rehabilitation - Outpatient · Austin, TX, US
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About the Role
Baylor Scott & White Institute for Rehabilitation is seeking a Patient Service Specialist (PSS) - Float to join their team. This role is crucial for providing outstanding customer service and ensuring smooth operations at outpatient clinics.
Responsibilities
- Greet patients
- Answer phones
- Patient intake and data entry
- Insurance verification and pre-authorization
- Schedule patient appointments
- Operate the front office of outpatient centers
- Support therapists and therapy assistants
- Perform daily cash balancing and weekly banking deposits
- Process referrals
- Complete the intake process
- Verify insurance and authorizations
- Review benefits with patients
- Collect copays
- Arrive and schedule patients
- Generate billing reports
- Generate closing reports
- Perform other tasks as needed
- Travel to multiple outpatient clinics
- Travel to other locations as needed
Requirements
- Must be organized, adaptable, and able to work well with others or independently
- Must be able to travel to multiple outpatient clinics
- Must be able to travel to other locations as needed
Skills
- Customer service
- Insurance verification
- Healthcare, medical, or dental office administration
Location
- Austin, TX (North Austin Clinic)
- Pflugerville
- North Austin
- Steiner
- Liberty Hill
Work Type
- PRN (as needed)
- Full-time
Education Level
- High school diploma or GED required
Salary/Compensations
- $21.00 per hour
About the Company
- Baylor Scott & White Institute for Rehabilitation
Equal Opportunity
- Equal Opportunity Employer including Disabled/Veterans