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About the Role

As the Director, Insights & Analytics, you will define the strategy for commercial forecasting, business insights, and analytics that drive decision-making across Sephora Canada. You'll transform complex data into actionable insights, helping shape priorities across pricing, promotions, loyalty, client engagement, and overall business growth. Partnering with senior leaders across Retail, Ecommerce, Marketing, Merchandising, Supply Chain, and North America, you'll uncover opportunities, influence key decisions, and ensure data remains at the heart of how we grow and serve our clients.

Responsibilities

Lead the development of sales forecasting strategies and methodologies that support planning, budgeting, and business growth.
Translate sales performance data into actionable insights on key business drivers, including traffic, conversion, promotions, product launches, marketing initiatives, and competitive activity.
Partner with Planning, Merchandising, and Marketing teams to develop aligned, data-driven forecasts and recommendations.
Monitor market, competitive, and consumer trends to anticipate opportunities, risks, and emerging business needs.
Deliver executive-ready insights that inform commercial, promotional, loyalty, and client strategies.
Develop analytical frameworks that measure business performance, incrementality, and the impact of strategic initiatives.
Lead market share, competitive intelligence, pricing, and performance analyses to support growth opportunities and key business decisions.
Champion a culture of data-driven decision-making through experimentation, statistical analysis, and evidence-based insights.
Define the vision, roadmap, operating model, and priorities for the Insights & Analytics function.
Build scalable analytics capabilities, reusable data assets, and automated reporting solutions that improve decision-making and business performance.
Establish governance, prioritization frameworks, and trusted sources of truth that drive consistency and efficiency across the organization.
Lead the strategic adoption of AI-powered analytics capabilities and partner with North American teams to scale innovative solutions responsibly and effectively.
Act as a trusted advisor and thought partner to senior leaders across Canada and North America.
Influence strategic decisions through clear recommendations, executive-level storytelling, and data-backed trade-offs.
Partner closely with Corporate Strategy and cross-functional leaders to connect insights with business priorities and long-term growth objectives.
Lead, coach, and develop a high-performing team while fostering a culture of accountability, collaboration, innovation, and continuous learning.

Requirements

10+ years of progressive experience in analytics, business intelligence, consulting, market research, or related fields.
5+ years leading high-performing teams.
Proven ability to translate complex data into compelling insights and recommendations that influence executive decision-making.
Experience building, scaling, and evolving analytics capabilities in retail, ecommerce, consumer goods, or other fast-paced, customer-focused environments.
Demonstrated success leading cross-functional initiatives and driving alignment across diverse stakeholder groups.
Strong business acumen and can navigate ambiguity, balance competing priorities, and make sound decisions in complex environments.
Experience leveraging competitive, market, customer, and operational data to identify opportunities and shape business strategy.
Experience working with market intelligence and industry data sources such as Circana, Nielsen, NPD/IRI, or similar tools.
Advanced technical expertise in SQL, data modelling, business intelligence platforms, and data visualization tools such as Tableau or similar technologies.
Advanced proficiency in Excel and PowerPoint, with the ability to communicate insights effectively to executive audiences.
An entrepreneurial mindset, intellectual curiosity, and a passion for solving complex business challenges through data and analytics.
A track record of fostering high-performing teams and creating environments where talent can grow, innovate, and thrive.

Skills

Data Science
Analytics
Economics
Statistics
Business
SQL
Data Modelling
Business Intelligence Platforms
Data Visualization Tools
Tableau
Excel
PowerPoint
Market Research
Consulting
Business Intelligence

Location

160 Bloor Street East, 11th Floor, Toronto, ON

Work Type

Full Time
Hybrid

Experience Level

10+ years of progressive experience in analytics, business intelligence, consulting, market research, or related fields
5+ years leading high-performing teams

Education Level

Bachelor's degree in Data Science, Analytics, Economics, Statistics, Business, or a related field
MBA or Master's degree is considered an asset

Salary/Compensations

CAD$148,600.00 - CAD$185,800.00
plus bonus
RRSP matching

Benefits

Medical coverage
Dental coverage
Vision coverage
Life coverage
Disability coverage
Well-Being@Sephora program
Vacation days
Flex days
Maternity/paternity leave
Training and development programs and resources
30% discount on all merchandise/services
Opportunities for gratis
Flash sale discounts on LVMH brands
Volunteer and donation matching
Employee Assistance Program
Free mental health resources with 24/7 access to Dialogue

About the Company

At Sephora Canada, beauty is about feeling seen, valued, and empowered, individually and collectively. It is connecting deeply with others, celebrating diversity and inclusivity, unlocking your potential and making a difference every day. Together, we belong to something beautiful.
Sephora Canada strongly believes in equal opportunity when it comes to employment and advancement. Our goal is to be inclusive, diverse, and representative of the communities where we work while creating an environment where every person can belong, grow, and build a beautiful career.
As part of our commitment to transparency and efficiency, we would like to inform you that we utilize Artificial Intelligence (AI) technologies in our recruitment process to assist in the initial screening and evaluation of applications.

Equal Opportunity

This commitment applies to all candidates and employees regardless of race, ethnicity, citizenship, creed, place of origin, religion, sex, gender identity, gender expression, sexual orientation, family status, marital status, disability, age, and/or any other diversity dimensions.
Requests for accommodation due to a disability (visible or otherwise), other protected characteristics or other reasonable circumstances can be made at any stage of the recruitment process and during employment by contacting our People team.