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About the Role

This is an internal position for a Techbar Technician role, where the successful candidate will work in a team of IT professionals delivering a “Techbar” service to users. Join Computacenter and gain hands-on experience in a fast-paced IT environment while working towards a nationally recognised Customer Service Practitioner qualification. You'll be supported by experienced professionals, develop valuable technical and customer service skills, and build the foundations for a successful career in technology.

Responsibilities

Helping users with technical issues with their Devices.
Helping users with technical and guidance questions.
Checking and fixing desk set ups around the building.
Monitoring and Maintaining Service Now incident queues
Interacting with users to ensure loaned devices and leaver devices are returned
Ensure customer satisfaction is given high level of focus

Requirements

A good working knowledge of Microsoft applications
The ability to learn new systems and follow processes
Strong interpersonal, literacy, and numeracy skills
The ability to work well during busy periods
A minimum of 2 GCSEs, including Maths and English Language at grade 4/C or above
A positive attitude and desire to learn and achieve
Applicants must not already hold a Customer Service qualification L2 standard, GNVQ, BTEC or equivalent qualification to be eligible for this programme.

Location

London

Work Type

Onsite
Fixed Term Contract
Full-time

Experience Level

Apprenticeship

Education Level

Customer Service Practitioner - Realise
2 GCSEs, including Maths and English Language at grade 4/C or above

Salary/Compensations

£19,500

About the Company

Computacenter deliver a range of IT service to several customers in the London area.
Computacenter is a leading independent provider of IT infrastructure services, with about 21,000 employees worldwide.
We work at the heart of digitisation, advising organisations on IT strategy, implementing the most appropriate technology and managing our customers’ infrastructures.
We offer a friendly, open working environment without too much fuss about hierarchy.
We are looking for professionals with diverse competencies, personalities and strengths who want to live our shared value of teamwork and performance.
Interested in joining a company with a strong sense of community?
#winningtogether #peoplematter