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About the Role

The Global Connection Officer (GCO) is a sales catalyst, relationship developer, service zealot, organizational wizard, traveller, trainer, problem solver, and company culture enthusiast. Your mission is to connect with travellers and agency partners, recommending and selling them the right trips based on their unique needs.

Responsibilities

• Reach monthly sales targets while driving exceptional customer service KPIs
• Work with both speed and efficiency while consistently displaying compassion and care in every interaction
• Handle any booking issues calmly and with empathy
• Differentiate your service to provide a uniquely G experience for our travellers
• Connect with our prospective travellers both over the phone and via email
• Ask the right questions to ascertain the needs of each unique traveller
• Recommend and sell the right trip for the traveller based on their needs including any extra services that may enhance their experience.
• Ensure the use of correct booking processes and procedures to minimize risk and reduce error rates
• Act at all times with the purpose of providing a life changing experience
• Be an integral part of G Adventures amazing company culture and live by the G Adventures Core values.
• Make meaningful connections with both the global team (including over 100 GCOs) but also your travellers.

Requirements

• Minimum 1 year front-line sales experience, motivated by revenue targets and service KPIs
• Understanding of, and identification with, G Adventures’ Core Values
• Open to remote candidates British Columbia

Skills

• Superior selling skills
• Exceptional customer service skills
• Excellent verbal & written communication skills
• Problem solving/complaint resolution skills
• Extensive geographical knowledge & travel experience
• Flexible and energetic, with the ability to work independently as well as in a team environment
• Ability to work varying shifts and weekends as required
• Ability to navigate and use a variety of computer systems confidently with speed and efficiency
• Enjoy being a part of a global team

Location

• Remote
• British Columbia

Work Type

• Remote

Experience Level

• Minimum 1 year front-line sales experience

Salary/Compensations

• $39,000.00 - $41,000.00 CAD annually
• Eligible for incentive plan based on sales targets

Benefits

• Competitive Total Rewards Package, including exclusive travel perks!
• Additional days off, including on your birthday!
• Vacation time for you to recharge
• Enhanced Parental Leave
• Meaningful Employee Recognition Program
• Learning and Growth Opportunities
• Employee Resource Groups

About the Company

• G Adventures is one of the world’s leading small group travel companies.
• We believe that travel isn’t just about where you go — it’s about how it changes you.
• For the last 35 years, we’ve set out to do things differently.
• G Adventures is a company that prides itself on changing lives through travel.
• We have a company culture based around unique core values that we live and breathe every single day.
• G Adventures has 26 years of success behind us, proven through double digit sales growth year on year, and a global family with 7 regional sales teams, 5 sales offices and 25 local offices.

Equal Opportunity

• G Adventures is an equal opportunity employer committed to fostering a diverse and inclusive work environment. We consider all qualified applicants.