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About the Role
The Global Connection Officer (GCO) is a sales catalyst, relationship developer, service zealot, organizational wizard, trainer, problem solver, and company culture enthusiast. Your mission is to connect with travellers and agency partners, recommending and selling the right trips based on their unique needs, while driving exceptional customer service KPIs.
Responsibilities
- Reach monthly sales targets while driving exceptional customer service KPIs
- Work with both speed and efficiency while consistently displaying compassion and care in every interaction
- Handle any booking issues calmly and with empathy
- Differentiate your service to provide a uniquely G experience for our travellers
- Connect with prospective travellers both over the phone and via email
- Ask the right questions to ascertain the needs of each unique traveller
- Recommend and sell the right trip for the traveller based on their needs including any extra services that may enhance their experience
- Ensure the use of correct booking processes and procedures to minimize risk and reduce error rates
- Act at all times with the purpose of providing a life changing experience
- Be an integral part of G Adventures amazing company culture and live by the G Adventures Core values
- Make meaningful connections with both the global team (including over 100 GCOs) but also your travellers
Requirements
- Minimum 1 year front-line sales experience, motivated by revenue targets and service KPIs
- Fluent in French, both written and spoken
- A love of sales and travel
- Experience using a GDS system, preferably Amadeus
- Superior selling skills & exceptional customer service skills are required
- Excellent verbal & written communication skills
- Problem solving/complaint resolution skills
- Extensive geographical knowledge & travel experience
- Flexible and energetic, with the ability to work independently as well as in a team environment
- Ability to work varying shifts and weekends as required
- Ability to navigate and use a variety of computer systems confidently with speed and efficiency
- Understanding of, and identification with, G Adventures’ Core Values
- Enjoy being a part of a global team
Skills
- Sales
- Customer Service
- Communication
- Problem Solving
- GDS System (Amadeus)
- Geographical Knowledge
- Travel Experience
Location
- Remote (Ontario)
- Toronto
Work Type
- Remote
- Office-based
Experience Level
- 1 year front-line sales experience
Salary/Compensations
- $39,000.00 - $41,000.00 CAD annually
- Eligible for incentive plan based on sales targets
Benefits
- Competitive Total Rewards Package
- Exclusive travel perks
- Additional days off
- Birthday off
- Vacation time
- Enhanced Parental Leave
- Meaningful Employee Recognition Program
- Learning and Growth Opportunities
- Employee Resource Groups
About the Company
- G Adventures is one of the world’s leading small group travel companies.
- Believes that travel isn’t just about where you go — it’s about how it changes you.
- Has 35 years of experience, setting out to do things differently with real human connection and a desire to make the planet better.
- Company DNA (GNA) is built on belonging, where bringing your authentic self to work is celebrated.
- Offers a place to spread your wings and grow into your role alongside a passionate team.
- Has 26 years of success, proven through double digit sales growth year on year.
- Has a global family with 7 regional sales teams, 5 sales offices and 25 local offices.
Equal Opportunity
- G Adventures is an equal opportunity employer committed to fostering a diverse and inclusive work environment.
- We consider all qualified applicants.