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About the Role

This Hybrid Processor position involves timely and accurate data entry of insurance documentation to satisfy loan requirements. You will process various insurance documents, provide customer service to clients and agents, and handle loan transactions.

Responsibilities

• Match insurance documents to loan records in the Miniter Ecommerce System.
• Analyze and process insurance documents to loan records ensuring appropriateness and sufficient coverage.
• Provide proficient and accurate data entry of insurance documentation.
• Adhere to the Daily Workflow Schedule and processing goals.
• Process transactions across multiple work queues daily.
• Actively participate in training sessions, team meetings, and one-on-one meetings.
• Provide quality customer service and timely resolution to customers.
• Educate customers on why insurance documents are required for their loan.
• Process loan transactions with high quality and productivity.
• Attend industry-related continuing education training and courses.
• Perform other responsibilities as directed.

Requirements

• High attention to detail.
• At least one-year Call Center experience.
• Experience working with community bank bond / D&O / property and casualty insurance programs is preferred.
• Above-average telephone techniques and effective communication skills.
• Proficiency with Microsoft Office Suite (Word, Excel, Outlook).
• Ability and willingness to utilize company’s computer system and software.
• Ability to understand policy forms and coverage descriptions.
• Organizational skills required.
• A safe home office or quiet workspace with high-speed, reliable internet connectivity is required.

Skills

• Data entry
• Customer service
• Call center operations
• Insurance documentation processing
• Loan transaction processing
• Microsoft Office Suite (Word, Excel, Outlook)
• Communication skills
• Organizational skills

Location

• United States

Work Type

• Hybrid
• Remote

Experience Level

• 1-2 years of relevant experience

Education Level

• High school or equivalent

Salary/Compensations

• $16.00–$16.50 per hour

Benefits

• HSA and PPO Medical plans available through BlueCross BlueShield of Illinois (BSBCSIL)
• FSA available
• Dental plans through BCBSIL
• Vision insurance through VSP
• Employer paid Short Term Disability
• 5 Weeks of Paid Parental Leave
• Employer paid Life Insurance – 2x your salary
• 401k -Company matching
• 10 paid Holidays
• Floating Holidays and Personal days
• Accrue Vacation and Sick time from day 1
• Tuition Reimbursement
• Chromebox is provided
• Monitor and Mouse are provided
• Headset is provided
• Health, dental, vision, life, and disability insurance
• FSA and HSA accounts
• 401(k)
• Paid time-off benefits

About the Company

• HUB Financial Services stands out as an industry leader in effectively managing lending risk associated with loan-level collateral for financial institutions.
• Our outsourced insurance tracking, blanket, and impairment programs are designed to address lending risk comprehensively.
• Our commitment to tailoring solutions means we create a unique strategy for each client and portfolio.
• Throughout our network of more than 500 HUB offices in North America, we offer a competitive, exciting and friendly work environment that strategically positions our employees for longevity and success.
• At HUB, we believe in investing in the future of our employees and providing continuous opportunities for growth and development.
• Our entrepreneurial culture fosters an environment that empowers our people to make the best decisions for our customers and organization, focusing on expanding the industry knowledge of our insurance professionals to better serve our valued clients.
• We are committed to providing you with competitive and flexible benefits options that are rooted in your current needs yet evolve as your needs change over time.
• Join us in taking the first step toward creating a future that combines a diverse, challenging work environment with financial security and career satisfaction.

Equal Opportunity

• All duties and responsibilities outlined in this position are considered essential job functions, and reasonable accommodations will be made to enable individuals with disabilities to perform them.
• The requirements listed represent the minimum knowledge, skills, and abilities necessary to perform the job proficiently.
• This description is not exhaustive, and employees may be required to perform other job-related duties as assigned by their supervisor, subject to reasonable accommodation.
• To perform this job successfully, the incumbent must meet the qualifications and perform each essential duty satisfactorily.
• These qualifications are considered without regard to race, religion, color, sex, national origin, disability, or any other characteristic protected by federal, state, or local law.
• If the position requires licensing or certification, the incumbent must maintain compliance with all continuing education and other requirements.
• HUB International Limited is an equal opportunity employer that does not discriminate on the basis of race/ethnicity, national origin, religion, age, color, sex, sexual orientation, gender identity, disability or veteran's status, or any other characteristic protected by local, state or federal laws, rules or regulations.