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About the Role
This professional-level sales and management position requires a General Manager committed to inspiring the team, helping customers succeed, and growing the business with integrity. The role involves understanding store and automotive systems, parts knowledge, and troubleshooting for DIY customers. The General Manager is responsible for developing professional customer relationships, achieving financial metrics, and maintaining service and appearance standards. This exempt position requires a minimum of 50-55 hours per week, including rotating nights and weekends.
Responsibilities
- Achieve overall store sales goals and service objectives.
- Manage and grow Professional Customer relationships/sales, including building and holding team accountable to executing Customer action plans.
- Oversee selection, hiring, development, performance management, coaching, scheduling, and engagement of store Team Members.
- Ensure execution of all inventory and operational standards.
- Coach all Team Members to deliver on Customer expectations (DIY and Professional).
- Perform Manager on Duty responsibilities including team coaching, floor/phone management, task assignment and completion, safety, and open/close duties.
- Lead change management initiatives.
- Embrace diversity and foster a respectful environment for both Customers and Team Members.
- Provide DIY service including battery installation, testing, wiper installation, etc.
- Assist District/Region in other functions upon request.
Requirements
- Friendly communication skills.
- Ability to locate and stock parts.
- Possess safety knowledge and skills.
- Ability to become ASE P2 certified or ASE ready equivalent.
- Ability to execute and train project and product quality recommendations.
- Advanced parts lookup and sourcing skills.
- Ability to source parts from numerous places including special order, FDO, and second source.
- Ability to execute and train all store operational processes and procedures, and testing and diagnostic equipment for DIY services.
- Ability to execute and train inventory systems and store equipment.
- Ability to execute and train POS and Parts lookup systems.
- Ability to review and analyze P&L statements.
- Ability to recruit, select, hire, and develop quality Team Members.
- Ability to build and grow relationships with Professional Customers.
- Working knowledge of automotive systems preferred.
- Speak and write English (Spanish a plus); communicate effectively and build strong relationships with Customers, peers, and upper management.
- Use Microsoft software effectively (Word, Excel required; PowerPoint preferred).
- Calculate figures and amounts such as discounts, percentages, sales increases, and gross profit percent.
- Ability to review and analyze business reports, such as profit and loss statement (P&L).
- Ability to hold others accountable, inspect work quality, and give feedback in an inspiring way.
- Ability to work an assortment of days, evenings, and weekends as needed.
- 2-3 years of experience managing a team of 10 - 20 Team Members in a fast-paced and highly dynamic retail environment.
- Successful experience managing profitability; proven financial and business acumen.
- Must have a valid driver's license.
Skills
- Automotive systems knowledge
- Parts knowledge
- Troubleshooting
- Customer relationship management
- Sales
- Financial management
- Team leadership
- Inventory management
- Operational standards
- Diversity and inclusion
- Microsoft Word
- Microsoft Excel
- Microsoft PowerPoint
- Profit and Loss (P&L) analysis
- Recruiting and hiring
- Business acumen
Location
- Various locations (based on store assignment)
Work Type
- Full-time
- Onsite
Experience Level
- Management
- 2-3 years of team management experience
Education Level
- High school diploma or GED required
- Bachelor's degree in business or related area preferred
- ASE certification preferred
Salary/Compensations
- 67,600.00 USD - 79,400.00 USD
Benefits
- Comprehensive health and wellness benefits program
About the Company
- Advance Auto Parts offers a comprehensive health and wellness benefits program to improve the way of life for their Team Members and their families.
Equal Opportunity
- We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age national origin, religion, sexual orientation, gender identity, status as a veteran and basis of disability or any other federal, state or local protected class. We comply with all applicable federal, state, and local laws.