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About the Role

CHANEL is looking for a Senior Technical Delivery Manager, CRM Technology & Client Data to join our US TECH CRM team in New York City. This role acts as the bridge between strategic Salesforce CRM vision, the business, and hands-on execution, serving as the primary subject matter expert for Salesforce Data 360 and the Chanel CRM ecosystem. The ideal candidate will design, validate, and lead the implementation of scalable and innovative technical solutions, partnering with the Tech Data 360 Product Owner on the strategic roadmap.

Responsibilities

Translate Architecture into Action: Deconstruct high-level architectural blueprints into detailed technical designs, data flows, and actionable user stories.
Own Project-Level Design: Serve as the technical design authority for the delivery team, making critical implementation decisions for components within Salesforce Data Cloud.
Ensure Architectural Adherence: Act as the guardian of the architect's vision during implementation, ensuring adherence to enterprise standards, patterns, and best practices.
Lead the Build: Lead the Agile Delivery Team responsible for executing the CRM technical roadmap, managing sprint planning, resolving technical roadblocks, and ensuring on-time delivery of high-quality code.
Hands-On Validation: Conduct proof-of-concepts and validate new Salesforce Data Cloud features.
Implement Best Practices: Own and enforce the team's engineering standards, including environment management, release protocols, code versioning (CI/CD), and deployment methodologies.
Drive Quality: Implement and manage rigorous code review processes, automated testing, and QA practices.
Technical Problem Solving: Act as the primary escalation point for complex technical issues, performing deep-dive analysis and orchestrating solutions.
Maintain an expert-level, feature-by-feature understanding of the Salesforce Data 360 Cloud platform and its integration capabilities.
Advise the Product Owner and business stakeholders on the practical application and effort required for new features.
Provide continuous feedback to the CRM Architect on platform performance, limitations, and opportunities for improvement.

Requirements

Minimum of 7 years CRM / CDP / Data 360 experience, with Salesforce expertise (Salesforce Marketing Cloud, Data 360/CDP and Salesforce Core).
Demonstrated use of basic AI in the current role, such as automation of administrative tasks or personal productivity examples, must have.

Skills

Salesforce Data 360/ CDP Cloud Consultant (Highly Desired)
Salesforce Certified Administrator, Platform Developer I, Data 360 Consultant, and/or other relevant consultant certifications (Strongly Preferred)
Understanding of CRM, CDP, Data Analytics, Data Processing (Master Data Management, Data Quality Management) and Consumer Databases principles.
Strong knowledge and experience of Consumer databases and CRM development and configuration.
Strong understanding of environment management, release management, code versioning best practices, and deployment methodologies.
Knowledge of Agentforce Vibes for rapid prototyping (very nice to have).

Location

New York City, NY
Piscataway, NJ

Work Type

Hybrid

Experience Level

Senior

Education Level

Bachelor's degree or equivalent experience.
Master's degree is a plus.

Salary/Compensations

$87,500-$175,000

Benefits

Dedicated paid time off for wellbeing (2-week August Office Closure)
Wellbeing fund
Family and care giving benefits (inclusive of parental leave, fertility support, MilkStork, and Care.com Membership)
Generous paid time off policies to include vacation, holiday, sick and volunteer days
401K and other incentives
Robust healthcare offerings; medical, dental, vision, MDLIVE (virtual care), One Medical, Flexible Spending Accounts (Health Care & Dependent Care), Health Savings Account and Employee Assistance Program
Life insurance, Accidental Death & Dismemberment, Short Term Disability, Long Term Disability, Health Advocate, International Business Travel Accident & Medical, and Commuter Transit & Parking

About the Company

At Chanel, we are focused on creating an inclusive culture that nurtures personal growth, contributing to collective progress.
We believe the uniqueness of each individual increases the diversity, complementarity, and effectiveness of our teams.
Chanel is a private company whose values are grounded in creating conditions for people to perform at their best and feel fulfilled and confident in their work.
We offer a unique work environment where individuals are encouraged to better understand the brand, the business, and motivations, so that together we can unlock the possibilities of growth.
Chanel Community empowers our employees to channel their passions, talents and sense of purpose to contribute to and learn from our communities.
Sustainability: CHANEL Mission 1.5° is our climate action plan.
Arts and Culture: We are committed to extending our legacy of cultural engagement.
Fondation Chanel’s mission is for women and girls to be free to shape their own destiny.

Equal Opportunity

At CHANEL, we are intentional in promoting Diversity & Inclusion.
We foster respect, empathy, and dignity for all.
We believe strongly that the diversity of our people across the full spectrum of human differences is essential to our organisation and the connections we have with each other and our clients.
We offer Employee Resource Groups in the US that are voluntary, open to all, employee-led groups formed around a shared identity or lived experience, whose aim is to foster a diverse, inclusive, and equitable community aligned with the values and missions of the communities they support.