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About the Role
We are building a relationship-oriented bank for the modern world and need talented, passionate professionals dedicated to doing what’s right for our clients. At CIBC, we embrace your strengths and ambitions, empowering you to make a meaningful impact and be valued for who you are and what you contribute.
Responsibilities
- Lead the strategy, development, and ongoing management of creditor insurance products across mortgages, loans, lines of credit, and credit cards.
- Manage the end-to-end client experience, including product design, pricing, processes, frontline enablement, and performance monitoring.
- Stay closely connected to market trends, the competitive landscape, and changes in the legal and regulatory environment, translating insights into product enhancements and business priorities.
- Lead product-related initiatives from planning through implementation, partnering across lending, cards, operations, technology, legal, compliance, finance, and external insurance providers.
- Provide people leadership to a small team, creating a high-performing, accountable, and inclusive environment.
- Develop annual product plans for creditor insurance products that optimize profitability, efficiency, and client satisfaction.
- Monitor market activity, competitor offerings, and product trends to inform recommendations and future product direction.
- Lead the end-to-end management of creditor insurance products, including pricing, performance metrics, process enhancements, and frontline training considerations.
- Ensure products continue to meet client protection needs and remain aligned to the underlying credit products they support.
- Maintain a strong understanding of banking and insurance regulatory requirements, internal risk policies, and compliance expectations.
- Monitor legal and regulatory developments and lead changes needed to keep products compliant and reduce reputational risk.
- Lead product-led initiatives of varying size and complexity, managing scope, timelines, budgets, and benefits realization.
- Coordinate cross-functional partners and support effective change management for impacted teams.
- Build strong partnerships with internal stakeholders including lending product teams, card product teams, retail operations, technology, legal, compliance, and finance, as well as external insurance providers.
- Influence senior stakeholders and executive partners to align on priorities, decisions, and delivery plans.
- Lead, coach, and support a small team by setting clear context, managing performance, removing barriers, and fostering an environment where people can do their best work.
- Hire and develop talent while ensuring policies, standards, and controls are applied fairly and consistently.
Requirements
- Bring deep experience in product management, ideally within banking, insurance, or a closely related financial services environment.
- Know how to balance client value, commercial outcomes, and operational feasibility.
- Have strong knowledge of creditor insurance products, banking and insurance frameworks, and the risk and compliance considerations that shape product decisions.
- Be comfortable translating regulatory and legal changes into action.
- Assess market dynamics, product performance, and business opportunities to make informed recommendations.
- Be confident working with financial metrics, profitability considerations, and benefit realization.
- Build credibility quickly and work effectively with senior leaders, cross-functional partners, and external providers.
- Communicate clearly, both verbally and in writing, and can influence decisions even when you don’t have direct authority.
- Have experience leading and developing high-performing teams, setting clear expectations, and creating an inclusive and accountable team environment.
- Know how to connect individual goals to broader business priorities.
- Bring your real self to work, and live CIBC values - trust, teamwork, and accountability.
- Be legally eligible to work at the specified location(s).
- Where applicable, must have a valid work or study permit.
- May be asked to complete an attribute-based assessment and other skills tests.
Skills
- Product strategy
- Product planning
- Product management
- Pricing
- Performance monitoring
- Market trends analysis
- Competitive landscape analysis
- Regulatory environment analysis
- Project delivery
- Change management
- Relationship management
- People leadership
- Agile Environments
- Analytical Thinking
- Competitive Positioning
- Credit Insurance
- Product Development
- Product Positioning
Location
- Toronto
Work Type
- Hybrid work arrangement (1-3 days per week on-site)
- Regular
- Full-time
Experience Level
- Director level
- Experienced product leader
Benefits
- Competitive salary
- Incentive pay
- Banking benefits
- Benefits program
- Defined benefit pension plan
- Employee share purchase plan
- Vacation offering
- Wellbeing support
- MomentMakers recognition program
- Purpose Day (paid day off for growth and development)
About the Company
- CIBC is building a relationship-oriented bank for the modern world.
- At CIBC, team members are empowered at work, have what they need to make a meaningful impact, and are truly valued for who they are and what they contribute.
- CIBC enables the work environment most optimal for you to thrive in your role.
- CIBC is committed to creating an inclusive environment where all team members and clients feel like they belong.
- CIBC provides an accessible candidate experience.
- CIBC is committed to clarity in our hiring process.
- CIBC uses artificial intelligence tools during the recruitment process.
Equal Opportunity
- CIBC is committed to creating an inclusive environment where all team members and clients feel like they belong.
- We seek applicants with a wide range of abilities and we provide an accessible candidate experience.
- If you need accommodation, please contact Mailbox.careers-carrieres@cibc.com.