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About the Role

TrendAI is seeking a Sr. Staff Quality Engineer to oversee quality for its hardware appliance product lines and New Product Introductions (NPI). This role serves as the primary quality engineering interface with the contract manufacturing partner, driving corrective actions, ensuring continuous improvements, leading root cause analysis, and making production hold/release decisions.

Responsibilities

• Serve as the primary quality engineering point of contact for Trend's contract manufacturer(s); issue, manage, and drive closure of Supplier Corrective Action Requests (SCARs) in response to process escapes, nonconformances, or incomplete implementation of engineering changes.
• Review, release, and verify field-level implementation of Engineering Change Orders (ECOs) and Bills of Materials (BOMs) within PLM; resolve part-revision and BOM discrepancies with manufacturing partners and internal engineering.
• Lead root cause investigations and failure analysis on field returns and in-process failures (board- and system-level); determine appropriate disposition — rework, scrap, or salvage — and author corresponding rework/work instructions.
• Maintain and validate the Approved Manufacturer List (AML) / Approved Vendor List (AVL); evaluate and qualify alternate part sources, including technical review of supplier RFQ and quote packages.
• Assess quality risk and authorize production holds or releases on affected hardware lines in coordination with Supply Chain and Dev Engineering.
• Author, release, and maintain quality documentation (work instructions, rework instructions); ensure contract manufacturer personnel complete required training prior to production of updated builds.
• Partner cross-functionally with Supply Chain, Development Engineering, Sustaining Engineering, and Procurement to resolve quality escapes and drive continuous improvement in contract manufacturer performance.
• Represent Quality in supplier/contract manufacturer business reviews and escalations.

Requirements

• Bachelor's degree in Electrical Engineering, Mechanical Engineering, or related field, or equivalent professional experience.
• 8+ years of quality engineering experience in electronics/hardware manufacturing, including direct experience overseeing contract manufacturers or EMS providers.
• Strong working knowledge of PCBA/SMT manufacturing processes and industry standards (IPC-A-610, J-STD-001).
• Hands-on experience with PLM systems (Agile PLM or equivalent) and ECO/BOM change control processes.
• Demonstrated experience with structured root cause and corrective action methodologies (8D, CAPA).
• Excellent written and verbal communication skills, including experience managing difficult supplier conversations professionally and constructively.
• Willingness to travel to contract manufacturer site(s) as needed, but typically one 3day stay per month.
• ASQ Certified Quality Engineer (CQE) or Six Sigma Green/Black Belt certification.
• Experience supporting network security or enterprise hardware appliance product lines.
• ISO 9001 internal audit experience.
• Candidates must be authorized to work in the U.S. without the need for employment-based visa sponsorship, both currently and moving forward.

Skills

• Quality Engineering
• Hardware Manufacturing
• Contract Manufacturing Oversight
• New Product Introduction (NPI)
• Supplier Corrective Action Requests (SCARs)
• Engineering Change Orders (ECOs)
• Bills of Materials (BOMs)
• PLM Systems (Agile PLM or equivalent)
• Root Cause Analysis
• Failure Analysis
• Approved Manufacturer List (AML)
• Approved Vendor List (AVL)
• Quality Risk Assessment
• Production Hold/Release Decisions
• Quality Documentation
• Cross-functional Collaboration
• Supplier Business Reviews
• PCBA/SMT Manufacturing Processes
• IPC-A-610
• J-STD-001
• 8D Methodology
• CAPA Methodology
• Written Communication
• Verbal Communication
• Supplier Management
• Network Security Hardware
• Enterprise Hardware Appliances
• ISO 9001 Internal Auditing

Location

• Onsite

Work Type

• Full-time

Experience Level

• 8+ years
• Sr. Staff

Education Level

• Bachelor's degree in Electrical Engineering, Mechanical Engineering, or related field, or equivalent professional experience.

Benefits

• Comprehensive medical, dental and vision insurance
• Life insurance
• Short & Long Term Disability
• Pre-partum, maternity, parental and medical leave
• Mental Health Wellness Program
• Adoption Assistance
• Wellness Incentive
• Pet Insurance
• 401(k) with company match
• Paid Time Off
• 14 Annual Holidays
• Tuition Assistance
• Employee Resource Groups
• Competitive compensation with bonus opportunity
• Ongoing learning opportunities
• Broad technological opportunities

About the Company

• TrendAI™, the global AI security leader and enterprise business unit of Trend Micro, empowers organizations with full AI visibility and consolidated security that inspires confidence, drives innovation, and eliminates risk.
• At Trend Micro, we embrace change, empower people, and encourage innovation in a connected world. Our diversity and multicultural workforce are key contributing factors to our success across the globe.

Equal Opportunity

• Trend Micro provides equal employment opportunity for all applicants and employees. Trend Micro does not unlawfully discriminate on the basis of race, color, religion, sex, pregnancy and childbirth or related medical conditions, national origin, ancestry, age, physical or mental disability, medical condition, family care leave status, veteran status, marital status, sexual orientation, or gender identity.