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About the Role
Mobile Associates, Store-in-Store are responsible for bringing the T-Mobile brand to life within National Sales partner locations, creating energy and excitement around our products and services. They excel at building and deepening relationships with customers through meaningful interactions, identifying needs, and recommending solutions.
Responsibilities
- Proactively engage with customers in a high-traffic retail environment using digital tools and effective communication to showcase T-Mobile solutions.
- Leverage digital self-serve tools during customer interactions and onboarding, identify customer needs, and use solution-based selling techniques.
- Recommend wireless solutions and onboarding centered on customer self-service and app utilization to deepen relationships and ensure satisfaction.
- Complete training on T-Mobile in-store experience, new skills, products, processes, and systems.
- Review personal results, current promotions, and updates to remain customer-ready.
- Continuously learn and improve skills to provide the best customer experience.
- Partner with nearby store locations for customer onboarding.
- Perform skills practice, knowledge sharing, store operations, and opening/closing procedures.
- Carry keys to kiosk cabinets, secure kiosk and assets, and report lost keys or assets.
- Be customer-obsessed, passionate, friendly, and engaging, building rapport, trust, and loyalty.
- Provide exceptional service and exceed customer expectations.
- Proactively reach out to potential customers to drive sales activity.
- Follow up with customers, capture referrals, manage 'Be Back' processes, and build relationships.
- Perform price overrides for specialty offers specific to National Retail.
- Build relationships with nearby leadership and teams to support the customer experience from account setup to device support and servicing.
Requirements
- High School Diploma/GED required.
- 6 months of customer service and/or sales experience preferred, retail environment preferred.
- At least 18 years of age.
- Legally authorized to work in the United States.
Skills
- Coaching
- Communication
- Consultative Selling
- Customer Communications
- Customer Education
- Customer Engagement
- Customer Needs Identification
- Customer Referrals
- Customer Satisfaction Management
- Customer Service
- Leadership
- Product Knowledge
- Relationship Building
- Sales
- Sales Prospecting
- Sales Techniques
Location
- National Sales partner locations
Work Type
- Full-time
- Part-time
Experience Level
- 6 months of customer service and/or sales experience
Education Level
- High School Diploma/GED
Salary/Compensations
- $21.50 hourly base pay
- $5.00 per hour training pay
- Annualized incentive target of $18,000/year (after training)
- Guaranteed to earn $20/hour inclusive of base pay and incentives
Benefits
- Competitive base salary and compensation package
- Annual stock grant
- Employee stock purchase plan
- 401(k)
- Access to free, year-round money coaches
- Medical insurance
- Dental insurance
- Vision insurance
- Flexible spending account
- Paid time off
- Up to 12 paid holidays
- Paid parental and family leave
- Family building benefits
- Back-up care
- Enhanced family support
- Childcare subsidy
- Tuition assistance
- College coaching
- Short-term disability
- Long-term disability
- Voluntary AD&D coverage
- Voluntary accident coverage
- Voluntary life insurance
- Voluntary disability insurance
- Voluntary long-term care insurance
- Mobile service & home internet discounts
- Pet insurance
- Access to commuter and transit programs
About the Company
- At T-Mobile, we invest in YOU! Our Total Rewards Package ensures that employees get the same big love we give our customers.
- T-Mobile is the Un-carrier and offers a jungle gym of possibilities for career growth.
- T-Mobile USA, Inc. is an Equal Opportunity Employer.
Equal Opportunity
- All decisions concerning the employment relationship will be made without regard to age, race, ethnicity, color, religion, creed, sex, sexual orientation, gender identity or expression, genetic information, national origin, religious affiliation, marital status, citizenship status, veteran status, the presence of any physical or mental disability, or any other status or characteristic protected by federal, state, or local law.
- Discrimination, retaliation or harassment based upon any of these factors is wholly inconsistent with how we do business and will not be tolerated.
- If you are an individual with a disability and need reasonable accommodation at any point in the application or interview process, please let us know by emailing ApplicantAccommodation@t-mobile.com or calling 1-844-873-9500.