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About the Role

As the Director, Client Implementations, you will own Verto's client project portfolio and the successful implementation of our solutions across healthcare clients. You will lead a team of project resources, oversee large enterprise programs, chair the Enterprise Project Management Committee (EPMC), and serve as the process owner for project implementation, ensuring consistent, high-quality outcomes. This role requires a leader adept at client engagement, program leadership, commercial management, and portfolio oversight.

Responsibilities

Build and nurture long-term, trusted relationships with senior executives across healthcare clients.
Serve as a senior point of contact for clients, providing delivery leadership and resolving complex issues.
Contribute to business development activities, including proposal writing and presentations.
Partner with account managers and sales resources to ensure smooth transitions from sale to implementation.
Directly lead the delivery of Verto's largest and most complex client programs and implementations.
Establish and maintain appropriate project governance for enterprise clients.
Proactively identify, escalate, and mitigate risks and issues that could impact project timelines, scope, or outcomes.
Act as the senior change agent, guiding stakeholders through change management.
Own Verto's client project portfolio, including enterprise implementations and strategic client initiatives.
Chair the Enterprise Project Management Committee (EPMC), leading project intake, approvals, planning gates, and ongoing project monitoring.
Develop and report on key portfolio metrics to the VP and executive leadership.
Serve as the process owner for the project implementation process, ensuring it is documented, maintained, and consistently followed.
Lead audit activities related to the project implementation process.
Continuously improve and standardize project management and implementation processes.
Lead, coach, and develop your direct team of implementation resources.
Provide day-to-day project leadership to cross-functional team members.
Set clear performance expectations, provide coaching and feedback, and support career development.
Monitor and adjust team work plans to prioritize key objectives, balance workload, and ensure successful delivery.
Partner with leaders across engineering, product, data, and other functions to forecast resource needs and effectively staff projects.
Lead capacity planning across the portfolio.
Foster a culture of accountability, collaboration, and continuous improvement.
Collaborate with project sponsors, team members, and cross-functional stakeholders to define scope, deliverables, resource requirements, work plans, budgets, and timelines.
Own project budgeting across the portfolio, including estimation, budget tracking, forecasting, and financial reporting.
Manage contracting activities for client engagements, including scoping, statements of work, and change orders.
Serve as the escalation point for client issues related to contracts, scope, and commercial terms.
Coordinate with Finance on client invoicing and payments.

Requirements

Bachelor's degree in Health Sciences, Health Administration, Business, or a related field.
Preferred Master's in Health Informatics, Business Administration, or an equivalent advanced degree.
8+ years of experience in clinical, health informatics, or technology-driven healthcare environments.
5+ years of experience managing complex ICT technology implementations, preferably in healthcare.
Strong understanding of clinical workflows and healthcare operations.
Working knowledge of healthcare interoperability standards, including HL7 and FHIR.
Working knowledge of Canadian healthcare privacy legislation, including PHIPA and PIPEDA.
Strong knowledge of project governance, risk management, and program evaluation.
Extensive experience managing and leading cross-functional teams.
Experience with organizational change management and large-scale transformation efforts.
PMP (Project Management Professional) certification is an asset.
Strong leadership and team development skills.
Proven ability to build trust with senior executives and navigate complex stakeholder dynamics.
Strong commercial management of client engagements, including budgeting, forecasting, contracts, and statements of work.
Strong comfort with technology, including understanding technical concepts, product functionality, and system integrations.
Exceptional communication, negotiation, and presentation skills.
A strong communicator who can align a room on a complex system and explain it just as well to people who are not engineers.
A genuine collaborator who works shoulder to shoulder with the team and across functions, and is at ease finding the simplest workable route through a messy problem.

Skills

Project Management
Client Relationship Management
Program Delivery
Portfolio Management
Process Governance
Team Leadership
Change Management
Commercial Management
Budgeting
Forecasting
Contract Management
HL7
FHIR
PHIPA
PIPEDA
Communication
Negotiation
Presentation

Location

Remote (Ontario)
Toronto (Office)

Work Type

Remote
Hybrid

Experience Level

8+ years of experience in clinical, health informatics, or technology-driven healthcare environments
5+ years of experience managing complex ICT technology implementations

Education Level

Bachelor's degree in Health Sciences, Health Administration, Business, or a related field
Master's in Health Informatics, Business Administration, or an equivalent advanced degree

Salary/Compensations

$150,000 to $180,000 CAD per year

Benefits

Health and dental coverage
Paid time off
Professional development support
Flexible work arrangements

About the Company

Verto Health is a health technology company solving healthcare’s most complex data fragmentation and interoperability challenges.
Our patented, AI-enabled platform ingests structured and unstructured clinical data across disparate EHRs, claims, and payer systems to create a unified, actionable view of patient populations.
We empower health systems and value-based care organizations across North America to master population health by translating hidden clinical insights into personalized patient journeys, automated workflows, and accurate risk adjustments.
By bridging the gap between raw data and coordinated action, Verto enables healthcare providers to reduce manual overhead, optimize operational efficiency, and deliver proactive, data-driven care at scale.

Equal Opportunity

Verto Health is committed to providing an inclusive and accessible experience for all applicants. If you require accommodations during the recruitment process, please let us know and we’ll work with you to meet your needs.
Verto Health uses artificial intelligence-enabled tools during the recruitment process to assist in screening, assessing, and selecting applicants for this position. This includes tools to evaluate candidate skills, experience, and qualifications against the role requirements.
AI tools are used to assist our hiring team, not to make final hiring decisions. All candidate applications and interview outcomes are reviewed and evaluated by people. If you have questions about how AI is used in our hiring process, please reach out.