Director, Product Management & Platform Delivery Operations at Verto Health | Ontario | Rezi

Director, Product Management & Platform Delivery Operations at Verto Health

Director, Product Management & Platform Delivery Operations

Verto Health · Ontario

3 days ago

Director, Product Management & Platform Delivery Operations

Verto Health · Ontario

4 days ago
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About the Role

Verto Health is seeking a leader to own the product delivery engine, transforming a sophisticated platform into a scalable and repeatable deployment capability. This role involves leading a team of Product Managers and Technical Delivery Leads, setting delivery standards, and ensuring alignment across product, engineering, go-to-market, and implementations teams. The position is part operator, managing product delivery, budgets, and the team, and part strategist, defining product direction, roadmap, and P&L. The goal is to measure impact through the speed at which customers achieve value.

Responsibilities

  • Balance customer needs, market opportunities, technical investment, and commercial priorities when making roadmap decisions.
  • Own product portfolio and prioritization of development resources.
  • Ensure every roadmap initiative has measurable customer and business outcomes.
  • Partner with Sales, Marketing, Customer Success, and Business Development to ensure product direction aligns with market demand.
  • Bring healthcare domain awareness to product strategy, including Canadian and US value-based care and reimbursement models and interoperability standards such as HL7/FHIR and IPS.
  • Build and own a repeatable way to deliver releases with the ability to create standards, templates, and playbooks that let the team deploy consistently and track speed, cost, and quality.
  • Lead, mentor, and grow a team of Product Managers and Technical Delivery Leads, and hold delivery to the standards set.
  • Capture metrics with the aim to ensure that each deployment takes less time, less custom work, and fewer people.
  • Maintain product quality and risk practices for what the team ships, including audit readiness, risk tracking, and release discipline, within the company’s quality framework.
  • Chair the Product Release Committee (PRC), setting quarterly release priorities and (co-)owning release plans with development management, and represent Product and delivery on the project and quality management committees.
  • Own the deployability and operability of the product as part of its lifecycle: marshal the right resources and run the activities that produce the playbooks, tooling, and measurement needed to deploy and operate each capability repeatably and at scale.
  • Build a delivery practice, a consultancy-style program and reusable methodology that makes our deployments leaner, more repeatable, and faster over time.
  • Partner with cross-functional teams to deliver the productized capabilities and services, providing the product and technical execution to configure, deploy, and stand up the solution while Implementations & Business Development runs the client project and contracting.
  • On new or undefined engagements, supply the product expertise while Implementations & Business Development’s clinical leads shape workflow discovery and future-state design, and productize those solutions once they stabilize.
  • Responsibly escalate technical risks and requirements to technical leadership to ensure cross-functional alignment on product and technical delivery.
  • Design and run the team’s delivery cadence (kickoffs, status updates, roadmap reviews).
  • Own the product and delivery tooling so stories, releases, sprints, and delivery playbooks connect cleanly, and integrate with the PMO’s contracting and SoW process.
  • Make AI-first the default way the team works, using AI to take over manual tasks like status reports, risk spotting, audit queries, story writing, and routine product engineering.
  • Work with the technical teams to build AI tools into everyday workflows.
  • Move the team from reactive reporting toward earlier risk mitigation, better resource use, and roadmap calls informed by data.
  • Own the product KPI dashboards and ensure leadership has the appropriate access and necessary context to interpret the status of delivery and product health.
  • Allocate people against business priorities, and partner with cross-functional leads and the delivery team to track allocation and utilization across platform projects.
  • Flag potential budget shortfalls early.
  • Help build the annual budget for your areas, and keep reviewing where the money goes.

Requirements

  • Bachelor's degree in Computer Science, Business, or a related field
  • 8+ years of experience in product technology environments
  • 5+ years of experience managing complex ICT technology products, preferably in healthcare
  • A track record running complex, multi-workstream product or transformation programs in a software company.
  • Real people-leadership experience, including managing managers and product and delivery leaders, and the standing to influence senior leaders and partners through dotted-line relationships.
  • Experience turning bespoke implementations into repeatable, low-touch deployments that scale with a small team.
  • Experience building or running a delivery or professional-services practice that improved speed and repeatability.
  • Experience in a regulated, quality-managed software environment (for example ISO 9001, an Information Security Program (ISP), and HIPAA and Canadian health privacy legislation), including audit readiness and risk management.
  • Strong command of both Agile and Waterfall, and the ability to build hybrid approaches that suit fast AI development cycles.
  • An AI-first mindset and genuine daily use of AI tools.
  • Advanced skills with Jira, Confluence, Outline, and Google Workspace, including Gemini.

Skills

  • Product Leadership
  • Portfolio Management
  • Roadmap Decisions
  • Release Delivery Operating Model
  • Team Leadership
  • Process Engineering
  • Productized Delivery
  • AI-First Operations
  • Resource & Budget Management
  • Agile Methodologies
  • Waterfall Methodologies
  • Jira
  • Confluence
  • Outline
  • Google Workspace
  • Gemini

Location

  • Remote-first (Ontario)
  • Downtown Toronto office (for team days)

Work Type

  • Remote
  • Hybrid (team days in office)

Experience Level

  • 8+ years of experience in product technology environments
  • 5+ years of experience managing complex ICT technology products

Education Level

  • Bachelor's degree in Computer Science, Business, or a related field
  • Preferred project management certification such as PMP

Salary/Compensations

  • $150,000 to $180,000 CAD per year

Benefits

  • Health and dental coverage
  • Paid time off
  • Professional development support
  • Flexible work arrangements

About the Company

  • Verto Health is a health technology company solving healthcare’s most complex data fragmentation and interoperability challenges.
  • Our patented, AI-enabled platform ingests structured and unstructured clinical data across disparate EHRs, claims, and payer systems to create a unified, actionable view of patient populations.
  • We empower health systems and value-based care organizations across North America to master population health by translating hidden clinical insights into personalized patient journeys, automated workflows, and accurate risk adjustments.
  • By bridging the gap between raw data and coordinated action, Verto enables healthcare providers to reduce manual overhead, optimize operational efficiency, and deliver proactive, data-driven care at scale.

Equal Opportunity

  • Verto Health is committed to providing an inclusive and accessible experience for all applicants. If you require accommodations during the recruitment process, please let us know and we’ll work with you to meet your needs.
  • Verto Health uses artificial intelligence-enabled tools during the recruitment process to assist in screening, assessing, and selecting applicants for this position. This includes tools to evaluate candidate skills, experience, and qualifications against the role requirements.
  • AI tools are used to assist our hiring team, not to make final hiring decisions. All candidate applications and interview outcomes are reviewed and evaluated by people. If you have questions about how AI is used in our hiring process, please reach out.