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About the Role

The Health IT Systems Specialist provides first-level technical and application support for the organization's electronic health record (EHR), clinical applications, and related information systems. This role assists with user support, system administration, data quality, regulatory reporting, and routine maintenance of healthcare information systems to ensure secure, reliable, and efficient technology operations supporting quality patient care.

Responsibilities

Provides basic technical assistance to programs on data entry, data collection, and use of common software packages.
Assists programs with routine data quality validation activities, identifying and documenting data inconsistencies, and escalating complex issues.
Follows established system use, data input, and retrieval policies and procedures.
Maintains up-to-date and accurate records and files.
Stays current on basic developments in information technology relevant to day-to-day duties.
Provides user orientation on standard software and programs and assists users with application basics and routine problems.
Assists in identifying workflow issues reported by users and documents findings for review.
Responds to routine user inquiries and requests for PC and standard application support, performing first-level troubleshooting and escalating unresolved issues.
Monitors assigned computer systems and applications for basic performance issues and reports problems to senior IT staff.
Supports EHR user provisioning activities including account creation, modification, disabling, and auditing.
Assists senior IT staff with EHR testing during upgrades or patches by following provided test scripts.
Assists with routine report generation, validation, and distribution.
Assists in monitoring and documenting the status of established interfaces and reports interruptions.
Provides basic administrative support for quality reporting activities.
Assists senior IT staff with technology implementation projects, software upgrades, and equipment deployments.
Supports established EHR downtime and recovery procedures by assisting clinical departments during outages and supporting recovery activities.
Protects the confidentiality, integrity, and availability of electronic protected health information (ePHI) by adhering to HIPAA and organizational security policies.
Maintains current knowledge of healthcare information technology, EHR functionality, regulatory requirements, and industry best practices.
Demonstrates the ability and willingness to progressively assume additional responsibilities related to healthcare applications and technology.
Upholds and promotes the value and integrity of the Seneca Nation Health System's mission statement.
Provides care through a trauma-informed lens by incorporating key principles of safety, trustworthiness, collaboration, empowerment, and respect for diversity.
Attends all mandatory staff meetings, trainings, and in-services.
Adheres to policies and procedures of the department, Seneca Nation, and Seneca Nation Health System.

Requirements

Working knowledge of Microsoft Windows desktop operating systems.
Familiarity with Microsoft 365 applications including Outlook, Word, Excel, Teams, etc.
Basic understanding of Active Directory and user account management.
Familiarity with remote support tools and help desk ticketing systems.
Basic understanding of networking concepts including TCP/IP, DNS, DHCP, VPN connectivity, and network printing.
Basic working knowledge of EHR/EMR end-user functions and clinical workflows.
Ability to communicate technical concepts clearly to non-technical users.
Strong attention to detail and organizational skills.
Time management skills; ability to prioritize routine tasks.
Good oral and written communication skills required.
Ability to perform first-level troubleshooting of common computer hardware and software problems, escalating more complex issues as needed.
Ability to work independently on routine, well-defined tasks while following established procedures.
Basic understanding of healthcare privacy regulations (HIPAA).
Ability to document technical issues accurately.
Ability to learn new healthcare technologies quickly.
Basic understanding of healthcare operations and clinical workflows.
Customer service skills with a patient and professional demeanor.

Skills

Microsoft Windows
Microsoft 365
Active Directory
Remote Support Tools
Help Desk Ticketing Systems
TCP/IP
DNS
DHCP
VPN
Network Printing
EHR/EMR
Troubleshooting
HIPAA
Customer Service

Education Level

Associate's degree in Information Technology, Health Information Technology, Computer Science, Healthcare Administration, or related field preferred.
Two (2) years' experience in a healthcare, IT help desk, or information systems support role in lieu of degree.

About the Company

The Seneca Nation Health System (SNHS) is dedicated to upholding and promoting its mission statement.