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About the Role
As a Coordinator, Loyalty Offers, you will play a key role in bringing personalized loyalty offers to life for millions of Scene+ members. You will own the day-to-day execution, configuration, monitoring, and ongoing management of offers within Salesforce Loyalty Management, working closely with cross-functional teams to ensure campaigns launch successfully and continue to perform as expected. This role combines technical execution with operational coordination to deliver accurate, high-quality member experiences while supporting the growth of a leading loyalty program.
Responsibilities
- Configure and execute loyalty offers, translating marketing campaign briefs into live offers within Salesforce Loyalty Management.
- Coordinate with Marketing Cloud, Data Cloud, and other connected systems for successful campaign execution.
- Manage campaign setup and maintain offer calendars.
- Support the smooth delivery of marketing initiatives from planning through launch.
- Monitor campaign performance after launch to ensure offers function as intended and rewards are accurate.
- Investigate, troubleshoot, and escalate issues to minimize member impact.
- Conduct quality assurance reviews and user acceptance testing for campaign configurations, tracking parameters, and offer logic.
- Support reporting by maintaining campaign dashboards and monitoring operational metrics.
- Identify trends or anomalies to support informed decision-making.
- Contribute ideas to improve workflows, strengthen processes, and increase the efficiency and scalability of loyalty operations.
- Collaborate with Marketing, Product, Technology, Data, and external vendors to coordinate campaign execution.
- Ensure priorities stay aligned, timelines are met, and stakeholders have confidence in campaign delivery through proactive communication and organization.
Requirements
- Hands-on experience working within the Salesforce ecosystem.
- Comfort navigating platforms such as Salesforce, Marketing Cloud, Data Cloud, or similar marketing technology tools.
- Confidence in learning new systems and understanding how marketing platforms work together.
- Experience supporting marketing operations, campaign coordination, or campaign execution in a corporate environment.
- Understanding of the importance of following established processes while managing multiple priorities and adapting to changing business needs.
- Care and precision in work, recognizing the impact of details on customer experience.
- Pride in delivering accurate, high-quality work and proactively identifying potential problems.
- Enjoyment of working with people across different teams and building positive relationships.
- Clear communication with both technical and non-technical stakeholders.
- Asking thoughtful questions and embracing new challenges.
- Motivation to continuously improve work processes and expand knowledge of marketing technology and loyalty operations.
- Possess 70% of the listed qualifications, along with 100% authenticity and passion.
Skills
- Salesforce Loyalty Management
- Salesforce Marketing Cloud
- Salesforce Data Cloud
- Campaign Execution
- Campaign Monitoring
- Troubleshooting
- Quality Assurance
- User Acceptance Testing
- Reporting
- Process Improvement
- Cross-functional Collaboration
- Communication
Location
- Toronto, ON
- Hybrid
Work Type
- Full-time
- Hybrid
Experience Level
- Coordinator
Salary/Compensations
- $50,000 - $65,000
Benefits
- Health and wellness benefits
- Employer-matched RRSP savings
- Performance-based bonus program
- Free movies
- Free grocery delivery
About the Company
- Scene+ fosters an entrepreneurial spirit, driving its mission to make tomorrow more rewarding for its members.
- It is a unique joint venture between Cineplex, Empire, and Scotiabank, with a network of partners, delivering rewards and experiences for over 17 years.
- The company focuses on innovation and technology to redefine what it means to be an iconic brand prioritizing a member-centric experience.
- Data is leveraged as the engine powering growth strategy and becoming Canada’s most beloved loyalty program.
- Scene+ aims to provide personalized rewards and create meaningful connections with its members.
- The company is a dynamic and agile organization that works collaboratively to anticipate and meet business needs.
- People who thrive at Scene+ are mission-driven and eager to contribute to a brand shaping the future of loyalty.
- The environment values ownership and practical, intelligent solutions, with opportunities to create and refine processes, address challenges with scalable solutions, and introduce best practices.
- Scene+ values include Member Focus, Teamwork, Continuous Improvement, Integrity, Results Driven, and Passion.
Equal Opportunity
- Scene+ is committed to diversity, equity, and inclusion, integrating these values into all aspects of its operations.
- The company welcomes and appreciates candidates from diverse backgrounds, including women, persons with disabilities, Black, Indigenous and People of Colour (BIPOC), the LGBTQ2SIA+ community, and other equity-seeking groups.
- Assistance and accommodations can be provided during the application process.