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About the Role

The Program Coordinator (PC) supports the Program Director in managing daily operations and ensuring safe, high-quality programming. The PC supervises staff, helps monitor compliance, and maintains effective communication with all stakeholders.

Responsibilities

• Assist in planning, implementing, and monitoring program activities to ensure goals align with agency mission and participant needs.
• Support staff scheduling, supervision, and program logistics.
• Maintain a visible presence throughout program hours to ensure safety, engagement, and quality of service.
• Observe programming, provide coaching and feedback, and help ensure compliance with all agency and DYCD requirements.
• Support the Program Director in onboarding, training, and coaching staff to implement inclusive practices and behavior support strategies.
• Participate in and model professional development activities focused on inclusion, equity, and trauma-informed care.
• Promote positive communication and collaboration among staff, families, and school teams.
• Communicate regularly with families about student needs, accommodations, and progress.
• Collaborate with school-based partners and community organizations to strengthen access to specialized services.
• Support the planning and facilitation of family and community events that highlight inclusive practices and celebrate diversity.
• Maintain consistent attendance, professionalism, and adherence to agency policies.
• Communicate effectively with staff, participants, and families.
• Demonstrate initiative, flexibility, and accountability in daily work.
• Uphold confidentiality and compliance with all HIPAA and DYCD guidelines.
• Requires regular movement throughout program and school spaces.
• May occasionally lift up to 20 pounds and participate in active supervision of youth.
• Work is performed primarily in school and office settings with standard conditions.
• May involve off-site travel for field trips, training, and meetings.

Requirements

• Associate’s Degree or equivalent experience required.
• Minimum 3 years of experience working with youth in educational or community settings.
• Strong organizational, communication, and interpersonal skills.
• Experience supporting children and youth with disabilities and/or English Language Learners.
• Proficiency in Microsoft Office and basic data entry systems.

Skills

• Organizational skills
• Communication skills
• Interpersonal skills
• Microsoft Office proficiency
• Basic data entry systems proficiency
• Bilingual in Spanish, Mandarin, Cantonese, Bengali, Haitian Creole, or other languages relevant to the community.

Experience Level

• 3 years of experience working with youth in educational or community settings

Education Level

• Associate’s Degree or equivalent experience
• Bachelor’s Degree in Education, Social Work, or related field preferred
• Bachelor’s Degree in Education, Social Work, Psychology, or related field