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About the Role

The Supervisor, Service Center position offers valuable managerial experience with advancement potential. This role assists the service manager in daily operations, managing advisors, technicians, service assistants, and parts staff. The ideal candidate will be curious and agile, developing expertise in customer-facing, technical, and operational aspects. This role sets an example, encourages continuous improvement, ensures accurate work orders, and monitors workflow for optimal customer experience.

Responsibilities

Manages and develops Service Team members and the day-to-day service business, including customer service interactions, reporting and repairs
Evaluates employee performance and provides consistent feedback to drive results
Involved in the selection, training, and development of service employees
Supports, implements, and provides follow-up for all training
Participates in meetings, workshops and other learning opportunities
Ensures the team provides the highest level of Lucid customer experience and develops professional relationships with clients/vendors
Manages timecards and schedules for service center team members
Addresses client concerns or complaints quickly and professionally
Develops a working knowledge of all industry standards, regulations, and restrictions, and ensures department compliance
Delegates and directs all service tasks as directed by service manager, ensuring client vehicles are repaired and returned on time
Monitors employee work and provides guidance, ongoing training, and development
Performs quality control checks on vehicles once repairs have been completed
Acquires a thorough understanding of Lucid Motors mission and the importance of the Supervisor role
Assists with or performs administrative tasks
Resolves all people and safety issues in a timely and effective manner, collaborating with Human Resources and appropriate teams
Performs other duties as assigned

Requirements

Automotive service experience including understanding various KPI’s i.e. Customer Satisfaction Index (CSI), Repair Completion Time, Days Down, PDI Completion/Turnaround time
Learning agility
Willingness to take on more responsibility to learn and develop into management position
A self-starter with curiosity and desire to review processes and execute changes
Gains knowledge of company policies, protocols, and process
Exceptional ability to collaborate, motivate, and lead individuals, groups, and vendors
Verifiable track record of excellence in Customer Service
Willingness to assist on repairs on an as needed basis
Exceptional organization and the ability to drive continuous improvement in a fast-moving environment
Excellent written and verbal communication skills, including ability to work independently and collaboratively in a team environment
Assists in building a world-class team from the ground up
Ability to analyze and interpret internal reports
Advanced ability to use basic computer applications such as Microsoft Office as well as learn proprietary DMS software
Ability to travel on an as-needed basis
Willingness to complete Lucid provided CPR training post hire
Valid driver’s license with no suspensions within the past year
Drivers under 21 must have maintained a Driver’s License for a minimum of 3 years and successfully complete Lucid Training upon hire

Skills

Customer Service
Performance Management
Training and Development
Team Leadership
Communication Skills
Problem Solving
Quality Control
Microsoft Office
DMS Software

Location

Specific locations listed in compensation section

Work Type

Full-time

Experience Level

Managerial
Entry-level management

Education Level

AA/BS in Automotive Technology or Business Management, or equivalent work experience
ASE Certifications
EPA 609 Certification

Salary/Compensations

$97,700—$134,310 USD

Benefits

Medical insurance
Dental insurance
Vision insurance
Life insurance
Disability coverage
Paid time off
Paid holidays
401(k) retirement plan
Equity program
Discretionary annual cash incentive program

About the Company

Lucid is creating exceptional mobility experiences through innovation, driving the world forward with proprietary technology and software-defined vehicle architecture.
Award-winning vehicles like Lucid Air and Lucid Gravity redefine segments by combining range, performance, design, and space.
The company emphasizes a 'Compromise Nothing™' approach, refusing to choose between performance and sustainability, design and engineering, ambition and integrity.
Lucid achieves this through deep vertical integration, with in-house design, engineering, and production.
Teams are united by a shared commitment to excellence, aiming to redefine possibilities and shape the future of mobility.

Equal Opportunity

Lucid Motors is an equal opportunity employer committed to providing an inclusive workplace.
Considers all qualified applicants without regard to race, color, national or ethnic origin, age, religion, disability, sexual orientation, gender, gender identity or expression, marital status, or any other characteristic protected by applicable state or federal laws and regulations.
Believes diversity strengthens everything.